Hampton Inn & Suites by Hilton Syracuse Dewitt

The front desk staff was amazing. When I commented on how clean and fresh the public spaces and rooms were, the manager (whose name I've forgotten, but she was warm and friendly) pointed out that was due to the incredible cleaning staff, and she called out the leader of that unit and publicly thanked her in front of me. Seriously, the customer service and hospitality at this hotel rivaled any other. You have excellent staff there--and they should be rewarded. Give them raises! Let them know every chance you get how amazing they are. And, no, I have no conflict-of-interest in saying so.

I couldn't find a fault with the rooms, lobby, or staff. It was one of the top hotel experiences of my life--and I'm 56 years old.

clean and comfortable. Continental breakfast was decent.

stayed 2 days and told us there would be no housekeeping unless we called the front desk.

Breakfast was wonderful…. Many selections!. I loved the very hot and delicious coffee!

The staff was very friendly. Our room was large.

It is very dated. It is not in a good area. It is far from the Syracuse campus. The window treatments didn’t work right. There was a leak from the light above the bath tub.