Residence Inn Denver Highlands Ranch

Staff all around was friendly and welcoming. Location was perfect for our plan with family in different parts of town. Breakfast was good and typical for these types of hotels. Everything was well stocked.

The hotel in the rooms and hallways are really showing age. TV was not working but I wiggled and tightened a couple of the many connections and got it working. TV was from about 2010. Shower worked but the faucet leaked and the door was not closing all the way as it was crooked. Shower seal was leaking at the bottom. On a brighter note the room was very clean.

Well appointed, friendly staff, comfortable beds, great value, breakfast was very good

Confusing elevator and exits. Went to wrong floor/exit a couple times. The key card for my room was not working very well. The toilet ran

Everything

The breakfast was nice and well stocked. Location was within walking distance of restaurants and movie theater. It also was a good location for access to other attractions in Denver area.Staff was excellent in their communication, friendliness, quick response to correct any problems when they could.

The room wasn't ready by check-in time; the room had two screens with only one remote control; the ice machine was located in the freezer of the fridge and it made a loud clunking noise when it dropped the ice that was loud enough to wake us up; the fan in the bathroom area was making a loud screeching sound. Also - the design of the location of the bathroom for a sofa bed sleeper wasn't practical. I used the kitchen sink for washing my face, etc. The sofa bed wasn't made up with linens, so had to make it myself, but I should have let staff know and they probably would have been happy to do it.