Extended Stay America Suites - Denver - Broomfield

Good

Good

I wish I had more time in the room; it is spacious and comes with its own little kitchen, full fridge, microwave, the works. I was impressed. The front desk person was friendly when I arrived at 4:30 and brought a baggage dolly for me. The front desk staff in the morning was very warm to their guests. It was easy to check in and check out. The room was clean and nice, kitchen looked promising, and the area is quiet. I only wish I was there for more time; as a quick landing pad for a shower, the cost of a full room was a lot, but that is not the hotel's fault. I did not get to see the exercise room nor laundry facilities, but I know they are available.

I was going to arrive at 8pm, but my transport was delayed 8-9hours due to an accident. I ended up getting to my hotel at 4/5am. I had to call 13 times to get through to the hotel to inform them I would arrive late. (I also emailed and sent a booking.com request online.) The front desk informed that, had I not done kept calling until I got through, I would have been marked no show. Apparently the front desk number doesn't allow call backs. It would be prudent to have a machine that allows call back for these scenarios. The number on Booking.com is also incorrect, and doesn't go through to the hotel- after I called that number first several times, I found the hotel number online and got through after several hours of periodic calls. I'm sure I could have worked something out at the front desk but it was still very stressful. The sit-down breakfast area gives the impression of a continental or hot breakfast, but it's actually just a giant pot of hot water, coffee, some granola bars, and packs of instant oatmeal. There is other packaged food for sale. I don't really expect to be fed, but saying there's free breakfast and serving granola bars feels misleading - it's more like a free snack and free coffee (which I still appreciated and partook in regardless).

Location and price

Parking, no breakfast included when it was posted to have breakfast. My TV didn’t work and there was no follow-up when I reported it to the front desk.

The two-bedroom suite was a great layout and the shower pressure was fantastic! It was cheaper than the other hotels around it, but you do sort of get what you pay for here.

The bedding was minimal. We asked for bedding for the pullout couch and got a flat sheet and a "blanket" that was thinner than an old towel. No pillow. We also asked to get some cups and cutlery, but they had neither. We went out and bought a blanket and some disposable so we could use the kitchen at least a bit and so my kid could sleep comfortably. The potential is here, but it felt a bit shabby and unloved with not even basic supplies.