San Antonio Marriott Northwest Medical Center

Clean and very nice bar and restaurant area

It was complicated to drive in and out of the hotel Didn’t like children running in hall late and a crying child in next room. Maybe they shouldn’t book older adults and children on same floor

Clean open spaces. Good clean rooms.

I appreciated the vicinity and the customer service the staff provided.

I was dissatisfied with the condition and comfort of the mattress, which was sufficiently uncomfortable that I ultimately slept on the floor. The pillows were also consistently too soft and did not provide the range of firmness I have come to expect from Marriott properties. In addition, the hallway on the 10th floor was excessively humid and had an odor suggesting that the carpet had remained saturated for an extended period. The wet carpet presented a slipping hazard at the transition to the hard tile near the elevators. Although a large fan had been positioned to dry the carpet, it obstructed the elevator exit. Furthermore, no signage was provided to explain the circumstances or caution guests about the potential hazard.

location

had to pay for parking. my room was not made up two days in a row.