Fairfield Inn by Marriott Ponca City

Convenient

Nothing

Convenient for our time in the area.

Had to change rooms due to a light not working and a water leak, both issues in the toilet/shower room. The staff were very accommodating however.

Clean

Nothing

Breakfast was available but I could not eat the scrambled eggs. The texture was rubbery.

The staff was not very professional. The first night the attendant struggled with the new set up to register guests. The next day the front desk clerk wore an orange t shirt with skeletons holding it's hand up with the rockers symbol and writing, I could not remember what it said. His grooming was not professional. He was more interested in hanging out with his friends sitting outside. Once I got into the room, we noticed the refrigerator was not working and I called and asked for a replacement. It is such a small refrigerator and it could have been swapped out. He refuses to exchange it but was willing to allow us to change rooms. That did not make sense. The elevator is old and needs to be looked at due to the elevator jerks and probably needs a new governor rope. It is not a place I think I will stay at again.