Holiday Inn Express & Suites - Atlanta - Tucker Northlake by IHG

Convenient location Friendly staff Large bed Clean Refrigerator and microwave Blackout shade

Noisy, loud ac unit Ice machines only on floors 4 and 5 Ice had black particles in it. I wouldn’t put it in our drinks.

Everything was great

The ice machine being on the 5th floor (only one ice machine)

Nice area

Pleased with all

I liked that it was close to where we needed to go. The air conditioning got cold and the shower was hot. 2 out of all the staff we encountered were helpful. When we needed additional towels and bedding to accommodate our group, we were given them right away. Breakfast was provided but we preferred a close breakfast spot.

The customer service was severely lacking most of the time. When we checked in the girl was more concerned with getting back to her conversation with another employee than checking me in and gave no direction other than to tell me to swipe my card and then silently handing my room keys. The elevator flooring was coming up and the pieces were just left in the middle of the floor. It wasn’t until we were leaving that a sign was posed in the elevator and the pieces stacked to the side. There was hair randomly around the bathroom (floors, counter, bathtub) when we checked in. It was also a smoke free facility, but our whole floor reeked of pot smoke for 2 of the days of our stay.