Extended Stay America Suites - Houston - Westchase - Richmond

Everything

The breakfast and pricing

Friendly helpful staff, clean facility

No covered entrance to drive through.

The property was clean

Kinda hard to get in and out

The coffee and muffins/ convenient grabs were great. Bed was comfy and pretty. It was quiet in my room (3rd floor). Elevator worked. Shower was very nice.

When I arrived, the on duty attendant said I nearly broke his door. He wasn't welcoming in the least, but was probably concerned for everyone's safety. I didn't realize you had to be let in. I felt after that unwelcome first interaction was an introduction to feeling like I needed to be on guard in an unsafe place. Fortunately, there was little noise at all to contend with, and a comfortable shower and bed. My desk was helpful, but moved and did not stay stationary and the drawer was broken. Some of the lights worked. Overall, the room lacked cheer and warmth. The curtains did not close completely. On the night we risked being flooded from the reservoir/creek behind the property, I was too tired to attempt to flee. I do think a safety contingency plan would assure visitors that the situation was being monitored (recommended that emergency numbers be posted and this scenario looked at).