Quality Inn & Suites Richfield

location of the rooms was good ! easy in and out

shower did not work correctly . water sprayed from bottom and the top shower head at the same time . tub drained very slow ! i thought it was over priced for no busier then they was

The pool & the hot tub

The lack of quick drainage in the room bathtub.

The professional behavior of desk clerk, dressed professionally,helpful. The breakfast person willing8 to provide help.

Location was whole point, we were having work done to the home interior and could not stay while varnish was being applied.

The staff at the front desk had no idea we booked b/c we had pets. Not only did I put this in the original request, I re-iterated it in an email directly to the facility. In addition to be sure there were no errors, I personally called the hotel the week prior to our stay to confirm that they knew we had dogs with us. When we got there, the staff was stunned that I had pets. When they confronted me on this, I had information proving on my phone that I had documented the pet situation. I’m not sure how much more I could’ve covered my tracks to make sure that this was done smoothly and efficiently? Furthermore, there were candy and cookie wrappers in our room on arrival, the dresser was broken, and the luggage holder was in tatters as well. I took pictures of all of it assuming they would accuse us of the damage, and losing our extra $50 deposit for having pets in the room.