Hampton Inn and Suites Trophy Club - Fort Worth North

Booking.com failed to pay Hilton or forward my reservation. It took 30 minutes and hard work by the hotel manager to fix this mess caused by Booking.com. Never will use them again.

I had a wonderful stay and would definitely recommend this hotel. From the moment I arrived, I felt welcomed. The gentleman who checked me in was outstanding—he had such great energy, was genuinely friendly, answered every question I had, and made the check-in process smooth and enjoyable. It was clear that he truly enjoys his job, and his positive attitude made an excellent first impression. I also appreciated the thoughtful welcome greeting and loved the texting feature. It made communication quick and convenient whenever I had a question, and every response was prompt, courteous, and very attentive. Breakfast was very good with a nice variety of options, and I especially loved the postcards—they were such a thoughtful and unique touch that made my stay feel even more personal.

Overall, I had a good stay, but I wanted to share a few areas that could be improved. When I arrived back at the hotel, I greeted the front desk associate by saying “Hi” and “Thank you,” but I didn’t receive a greeting in return. She simply asked, “What room are you in?” in a tone that came across as tired or uninterested. I understand everyone has off days, and no one is perfect. I also noticed that she was friendly and engaging with other guests, so perhaps it was just an isolated moment. During check-out, the front desk associate also seemed unhappy. Even though I smiled and greeted her first, she did not smile or return the greeting. A warm, friendly farewell leaves a lasting impression, so that interaction felt a bit disappointing. Additionally, the fitted sheet on the bed appeared to be too small for the mattress, making it difficult to stay in place throughout the night. These were relatively minor issues, and I hope they are taken as constructive feedback. Overall, I still enjoyed my stay and appreciate the hard work of the hotel staff.

The place was clean & staff was friendly. Felt like a safe location and not far from where we needed to go.

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Location was great, staff was Very nice. Room was nice however closet bars kept falling down and after 2 attempts staff could not repair. Safe didn’t open, house cleaning never showed on designated day and WiFi wouldn’t connect. Little stuff but did affect our stay.

Some repair issues