Residence Inn by Marriott Omaha Downtown Old Market Area

Location was good Room was spacious

Room felt dirty.

Incredibly friendly staff. Dante, one of the valet staff was so friendly and accommodating and took the time to really show us where to park and what to do. The tTVs in the room were not working, and Portia from the maintenance team popped in within 5 minutes of the call and reconnected and got them all running. She was the best example of extraordinary service.

BOOKING does not properly address the parking options in the listing, it would have been helpful to know the options.

Nicely located to restaurants and the venue I needed access to.

Breakfast was at above the minimum of acceptable. A step up better than LaQuinta or Holiday Inn level. There was good quantity and did not run out early considering the hotel was almost full. Over-all, breakfast was worthwhile and we appreciated the added value of that. I loved the aspect of the old historic federal building. The hotel was quiet outside and inside. Never a wait for elevators. Hotel day staff were energetic and taking care of things. The room was very spacious and a generous sized kitchen. Lighted bathroom mirror. Shampoo/Cond and body wash were very nice. Towels were thick. Room service came after 2nd full day and refreshed everything nicely. The guys running the Valet were top notch as well.

Cleanliness. The hotel was older of course but it looked and felt dirty. Carpets in main areas were very noticeably in need of a vacuum. Honestly, carpet should be removed from elevators. Lots of trash debris on the floors all 3 days of our stay. Never cleaned. Hallways needed swept and vacuumed too. Our room was iffy. Artificial fingernail found on the floor. Trash particles and dust in corners and along baseboards. Hair on bathroom vanity- not ours. The pillows were rather sad. Flat feather with no volume or lift. Impossible to prop ones head up even using 3 pillows. The sheets and bedding were clean and comfortable enough.