AC Hotel by Marriott Madison Downtown

Great location.

Shortstaffed on the day we arrived. There was only one person working at the front desk.

Location and cleanliness

Valet parking was wonderful. The staff were kind.

Nothing, it’s a great property.

We had a very frustrating experience during our stay. Despite having a “Do Not Disturb” sign clearly displayed on both of our rooms (311 and 313), housekeeping still entered and stripped the beds. This was not only a clear invasion of privacy, but it also resulted in a personal item—AirPods that were left in the sheets—going missing. When I reported the issue to the front desk, there was little urgency or ownership. It took speaking with three different people before anyone meaningfully engaged. I was told the manager, Renatta, would call me directly, but I never received that call. I ultimately spent over an hour at the front desk trying to get assistance while tracking the AirPods, which showed they were still in the hotel. As I suspected, the AirPods were eventually found in the laundry—but only after I stood there waiting for someone to take action. This entire situation could have been avoided had our “Do Not Disturb” request been respected in the first place. Additionally, our room was missing basic amenities like shampoo. After three calls and over an hour wait, it was finally delivered—causing us to be late to a family engagement. Overall, the lack of respect for guest privacy, poor responsiveness, and lack of follow-through from management made this an extremely disappointing stay. This level of service is simply unacceptable.