Posizione, modalità di accesso, comunicazione con lo staff

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Essere in centro e avere il parcheggio per l’auto Interno

Great location, close to everything. The apartment is very clean, comfortable and well equipped. We liked the café at the front door, they have the best cappuccino! Private parking is a big plus since the area is quite busy and the street parking might be a challenge. If we visit Cagliari again, we’ll also come back to Casa Bear.

Parking is challenging for bigger (wider) cars, however a skilled driver can handle it. And just a small suggestion: a better kitchen knife and more cutlery would be nice..Also, you have to pick up the keys at the agency in marine area-we had a car so this was not a problem but it might be challenging for someone travelling without a car.

The apartment is quite well located near Piazza Repubblica metro station. It is about a 15 minute walk to the central train station or to Piazza Yenne and there are buses and a taxi rank on the street outside. It was clean and spacious for four people - the second bathroom is great to have. The TV and aircon worked fine. We didn't cook so can't really comment on the kitchen facilities but it seemed well equipped, although there was no dishwashing liquid. There is a balcony which can be accessed from the bedrooms or bathroom and laundry facilities are located here. Conveniently, there are a number of bars / cafes as well as a little supermarket very close by. Staff on the ground was responsive and also agreed to meet us at the property with the keys, which was appreciated.

Management needs to consider/reconsider: 1/ alternative solutions for access to property. Making guests go to a second location to collect keys is inconvenient in so many ways. 2/ the onerous check-in form / accompanying insistent messaging / contract. I have stayed in 10 other different properties in various places in Italy in the last two years and have never been asked: - for more than a copy of ID documents. Estay sends a lengthy form requiring names/addresses/DOB be input for each individual as far as I recall - it kept freezing so eventually they uploaded the ID photos themselves - to sign a contract in respect of potential damages - to provide a security deposit in case of potential damages I received an excessive number of contacts via both Booking and WhatsApp in the days leading up to our stay, requesting confirmation of arrival time - this was asked and answered several times so I don't know if the responses were being received by the same person. Overall, this experience felt pressured and like hard work (the waste disposal system is a whole other story!) instead of a nice few days away. I didn't relax there and I certainly didn't feel like a valued customer. Wouldn't stay with this company again.