Rust-Fewo-Hotel

La superficie de l’appartement est très Bièn

Good proximity to Europa park and Rulantica. Next to a nice pizza place (linked to the owners of the hotel). Plenty of space.

Grand séjour, beaucoup de lits dans deux grandes chambres, une troisième plus petite. Endroit calme et bien insonorisé. La climatisation fonctionne très bien. Très bien situé par rapport à Europapark.

Accueil plutôt froid. On nous explique comment fonctionne le distributeur d'eau et de glace du frigo américain mais il ne fonctionnent pas. Quand nous le signalons à une autre personne elle dit que c'est connu et depuis longtemps et que tant que le frigo fonctionne ils ne changeront pas. On nous a donné un sachet de glaçon. La vitre de la plaque de cuisson est cassée, n'empêche pas son utilisation. Plus de porte papier WC en bas. Une TV dans une chambre débranchée et pour cause, elle ne fonctionne pas. Se dit de luxe ou supérieur mais les finitions et l'entretien courant ne suivent pas. Des détails qui ne gâchent pas le séjour sauf si vous attendez du luxe.

Great to have air conditioning and a dishwasher, comfortable apartment. Great location less than a 10 minute walk to Europa Park and close to local restaurants. Also close to 3 bus stops for the free Rust Bus that goes around the town.

Sadly the admin and customer service let it down. The name suggests it’s a hotel but it’s just 2 buildings with apartments in. They were kind enough to store our luggage when we arrived early from our morning flight. Reception was a wooden hut in the car park and we never knew when there would be someone there. You could ring a number and someone would eventually come down from the restaurant down the street owned by the same people. We asked for the Wi-Fi code but were never given it. A welcome letter in the apartment in a few languages with info such as Wi-Fi password and who to contact if any problems would have been helpful. It would have been nice if the owners had asked (WhatsApp or email) if everything was ok during our stay, as other places we’ve stayed always do, but they didn’t. The bathroom door handle was loose, one of the bedroom blinds didn’t work (the cleaning lady did help with that). Some extra mugs, glasses and cutlery would be useful. There was no one around to hand the key back to when we checked out. There was a big language barrier as they didn’t speak German and only the owner (who we only saw on check in) spoke a bit of English.