Dolomitenblick alps boutique hotel

Très bel hôtel cosy et très bon petit dej avec des produits de region

Habitación con buenas vistas y personal muy agradable

Cadre sympathique, propre, mignon. Personnel serviable et gentil. Petit-déjeuner convenable. Belle vue depuis l'appartement.

Les tables imposées par numéro de chambre ; du coup on se retrouvait avec la même table avec vue imprenable sur le couloir le soir comme le matin alors que d'autres tables avec vue sur l'extérieur étaient libres. Les oreillers et la literie étaient peu confortables ; il faudrait clairement les rafraîchir.

The hotel is good for the quick stay, it was overall clean, the breakfast was nice.

The staff were very unfriendly, and I felt like I was intruding on someone’s private property rather than being welcomed as a guest. At check-out, nobody was present at reception. We waited for a few minutes and then left, assuming that any outstanding charges could be processed through the credit card linked to our Booking.com reservation. Shortly after, I received a very unpleasant message saying that we had “LEFT WITHOUT PAYING” and that if we did not return immediately, they would call the police and file a report. The issue turned out to be an unpaid city tax, which we had not been informed about at check-in, plus two salads — a total of €18. We resolved the matter by providing our card details directly to the hotel, without needing to make a detour back. However, I believe this situation could have been handled much more professionally and politely. A simple message asking us to provide card details would have been enough. Instead, we were threatened with the police over €18, which I found completely unnecessary and shocking. I would not return to this hotel, nor would I recommend it to anyone. The overall experience was unwelcoming and unpleasant.