We returned from a day trip to Granada around midnight and the hot water tank (heater) located in the kitchen above the washing machine sprung a leak. Luckily we were there otherwise there would have been major damage to the floor, the washing machine, the walls and the floor below (there has been damage before since we noticed some water damage to the ceiling in the bathroom). I found a bucket and a container used for cleaning supplies and I tried to contain the water. I called the management company but they were closed. I used WhatsApp to reach them and no response. I tried to turn water to the made hot water tank to no avail and had no tools to turn it off. I contacted VRBO and they tried to reach the management company and no luck. I spent the entire night until the next day dumping water out of a bucket every 45 minutes. I was contacted around 8am by management and they indicated I could leave when I wanted to that they would send someone over to dump the water and fix the tank. I explained in great detail that if no one is there in 45 minutes the bucket will overflow and there will be a lot of water damage. They told me not to worry. In good conscience I didn’t leave the apartment and missed a day trip to Toledo. Finally around 2pm there was a knock on the door a woman representing the management there to empty the bucket I explained in detail that there’s a limit to the bucket and anything after 45 minutes and there would be damage. She said she understood.

Overall the apartment was very good. The location provided easy access to metro and most attractions. The apartment wasn't large but it was big enough for my wife and I. The AC units worked well and we were comfortable. I do wish they would have provided dish detergent, paper towels and more toilet paper.

The property was well maintained and in a good location. Within 20-25 minutes walking to the 3 major museums and 10 minutes from Plaza Mayor, which had a multitude of outdoor dining options. Food there was good, although not spectacular. Lots of issues with entry to the apartment. Doors were operated by an electronic link with an APP sent to your telephone. Unfortunately it worked sporadically. There were back-up keys which worked fine for the outside doors but jammed in the apartment door. For a US citizen, the appliances were not obvious how to operate. However there were instructions on how to operate the microwave and washer/dryer in a box in a shelf in the closet bedroom. Recommend that these instruction be put in a more obvious location and the front door lock replaced.

The apartment was not huge but comfortable. Large kitchen table and sofa for relaxing. Great neighborhood, easy to walk to everything. Our only issue was that you need your phone with cell connection to get into and out of the building. Although the agent was helpful, a few times I was worried that my phone batteries would die at the end of the day. There was a physical key which we were told only to use for emergencies but I would have preferred that or a code as an option rather than my phone.