We spend a whole week here and really enjoyed our time. The house is equipped with everything we needed and more :) clean and spacious. Everything was easy and straightforward starting from check-in to checkout. Kim and Tom reached out to us before, during and after our stay to check if all is good and I really appreciate that they care. It really felt like a home away from home and we’d love to come back again one day. The whole area and neighborhood felt safe which was also very important to me with 3 young children.

This house was absolutely perfect for our Disney vacation for our family of four for a week. Our teenagers each had their own room. Everything we needed was at the house, there was nothing that we were ever missing or looking for.Communication with the hosts was great and all instructions were clearly stated.Location is perfect, as we were never more than 15 minutes from any Disney park or property.The house and pool were very clean and towels and sheets are provided. Getting through security and the gates was not ever a problem. Plenty of stores and restaurants nearby. Although we never used the clubhouse, it is nice to have as an amenity.We did use the pool and hot tub at the house on our days off from parks.The house was perfect and we would definitely stay here again!

Excellent stay and great communication with Tom and Kim before during and after. The villa was very homely with plenty of facilities and supplies between sports equipment and every kitchen facility you required. Pool was lovely and warm and with the added bonus of a stand alone Jacuzzi which was ideal when you returned from the parks with sore feet.It is very near Disney (around 10-15mns) and the pool is South facing and gets the sun from early till late. Would certainly stay again, it is a lovely gated community with lots of facilities for kids, only very small gripe was the sun loungers were poor quality but did not detract from a wonderful stay in a beautiful and excellent villa.

A key reason for booking this villa, and paying a premium, was the private pool. We had high hopes based on the description of the property & reviews. These hopes were soon dashed, particularly in relation to the pool. On arrival there was a dead frog in the pool, the net structure covering the pool had numerous gaps in it & weeds growing through it, making it ineffective. The pool quickly became infested with thousands of flies & lots of worms. It was extremely unpleasant & not suitable for use. The pool was cleaned weekly but the bugs & worms quickly returned. We had to make repeated contact with the owners to seek a resolution, not how we had planned to spend our time on holiday! Into the 2nd week of the issue the owners did increase the use of the skimming machine which began to clear the dead bugs but there were still hundreds of them at the bottom & around the sides of the pool. It was only after the third week, and on our last day in the villa, that the pool was cleaned again & was looking clearer. Out of our three week stay we could only use the pool once. We asked the owners for a goodwill gesture of compensation given we were deprived of the use of the pool but this was not responded to by the owners whose position was it was ‘normal’, not their fault & advised us to use the communal pool. We consider that if the over pool netting was better maintained & extra skimming was done sooner, we could have had some use of the pool. Other private pools in the estate & the communal pool did not have issues with bugs. The villa itself is average. The decor is tired & needs painted. The bath tubs & tiles are grubby & need a deep clean. In the games room the pool table cover is held together with sellotape, there are no darts to use the darts board & 2 of the pool inflatables have punctures. We had an ant infestation in the master bedroom & living room which was reported to the on-site contact, however no action was taken resulting in us having to purchase pesticides at our own expense. We thereafter contacted the owners who did arrange for pest control to attend the following day & they removed a table which had been crawling with ants. There are some positives - the appliances, furnishings, Wi-Fi & TVs are good & the kitchen is well stocked with utensils. Windsor Palms is a lovely & convenient resort. Overall the issue with the private pool made this a very disappointing stay and we would not recommend the villa on that basis.