Hotel Mercier

Everything. Loved it.

Everything was great. Their customer service is outstanding as is their location.

What I really liked about Hotel Mercier was its character. It does not feel like a generic or impersonal hotel; you can really sense the heritage of the building through the décor, the furniture and the overall atmosphere. It has the authenticity and personality of the kind of boutique property I particularly enjoy. The location and surroundings are also very pleasant, and having a restaurant and breakfast available on site is a nice addition. Breakfast was decent, the bed was comfortable, and overall the room facilities were satisfactory. The check-in process was modern, quick and easy, which we also appreciated.

The main issue was the lack of service and the feeling that no one was really in charge. The staff seemed insufficiently trained and, although they were very focused on informing us about additional charges, they rarely offered information, recommendations or solutions proactively. For example, when we arrived, nobody told us that the hotel had a restaurant or that reservations were necessary. When we later tried to have dinner there, we were simply told that it was fully booked. The same happened the following evening, with no real effort to suggest an alternative or help us find somewhere else to eat. More generally, the staff did not seem able to recommend restaurants or useful local addresses. Breakfast service was also rather average. The biggest concern, however, was cleanliness and maintenance. The carpets in our room were very dirty and worn, and the same applied to several fabric surfaces and parts of the wallpaper. Some marks on the wallpaper could actually be removed quite easily when I tried cleaning them myself, which gave the impression that these surfaces simply had not been properly cleaned. Overall, housekeeping felt rushed and lacked attention to detail. Finally, we had an uncomfortable experience in the corridor when we encountered a very scantily dressed person whose behaviour and appearance felt inappropriate for a hotel common area. I cannot comment on the circumstances, but the situation added to the overall feeling that the property lacked supervision. The hotel has a lot of charm and potential, but the level of service, housekeeping and general oversight did not match the quality or character of the property.

Ok location close to the center. Hotel is not amazing rooms were ok, clean but small. Breakfast was average. Staff was good.

Breakfast can be better. Rooms are not very inviting. And Amsterdam it self is super dirty and less inviting vs years back, but that is not the hotel responsibility ;)