The location in the heart of the old town was very charming

This is possibly the worst hotel experience I’ve had in many years. The room was falling to pieces, was not serviced, ripped sheets and towels, very dirty carpets, windows and doors and telephones. TV that did not work. On two of the three nights the bathroom and toilets were not serviced of even basic things such as toilet papers. On my last night the hotel ran out of towels altogether and it was not even possible to use the bathroom. Hardly anyone spoke a word of English, breakfast was lack cluster to save the least. I really don’t think I have had such a poor experience and under no circumstances could this hotel be considered anything other than a two star on a good day. Once the location is great and the price reasonable I would give this hotel a very serious miss until such time as they get on top of the Countess issues which I think they themselves recognise when I raised it with them on an almost double daily basis.

The location in the old city center.

I arrived at midday, the took my passport and the total amount of money for 3 nights but they told me to wait till 14.00 (official check in time). I came back at 16.00 but the room was not ready (dirty, no soap, to toilet paper, no water..). I needed to have a rest and I asked for cleaning the room after my rest but they said the cleaner would have been away, so they would have prepared my room the day after. So, even if I paid and did the check in, I staid in a dirty room. I asked for some cookies and coffee to have a small breakfast in the room the morning after, because I had an early excursion, the girl at the reception said yes of course but I didn't receive anything, I went out to 24h supermarket to buy some.cookies for breakfat, even if it was included in my reservation and the girl promised to me. The day after I went out ut at 7.30 and went back at 23.00 and... surprise! The room was exactly in the same condition of the day before, when I got it dirty and not fully organized. I got very angry for this and they called the manager who explained me that the management changed and there were some issues to solve. I asked for cleaning the room at 23.00 because I didn't want to sleep again in a dirty room as the previous guest left despite my checkin. They cleaned the room at 23.00 (but the day before they said that was not possible to clean after my rest because the cleaner went away). After that I got the room at 23.30, I noted that there was no toilet paper and I went again to the reception. The girl gave me a small total paper (it was not "new"). The day after I went for another excursion and when I came back the room was like I left it in the norming... there was even the dirty cup that I used for the tea the day before, no water refilled.. and I had to ask again the toilet paper at the reception. Furthermore, I found the keys of other two rooms in my room, so I had to go back to the reception again to give back thus keys.

厨房工作人员🧑‍💼太差太差

厨房员工没有活再世上，半天不会动

Beds were very small and so were the rooms.

rooms, location and hot water facility

الموقع جيد

المياه اغلب الوقت باردة، ضعف وانقطاع المياه

A szoba takarítását feltétlenül javítani kell a menedzsmentnek. Egyebekben csak a legjobbakat mondhatjuk a szállodáról.

Небольшой уютный отель с идеальным расположением в старом городе. Хороший завтрак, персонал всегда готов помочь. Номер был угловой с двумя большими окнами и очень теплый. Есть возможность открыть окно для проветривания.

Можно немного лучше пылесосить пол и протирать пыль.

Çalışanlar çok ilgili, her konuda yardımcı oluyorlar. konumu müthiş.

temizlik daha iyi olabilirdi. Yatak çarşaf ve yastıkları çok temiz değildi. odadaki eşyalar oldukça eskiydi. Klima ısınmak için yetersiz kalıyor.