Clean, friendly and helpful staff

there was not enough parking.

Small swimming pool

The breakfast was phenomenal and Manu options to choose from. The staff was friendly and attentive. The location was close to the beach, visitor center, and cute little stores. Had a fitness and limited business center

The doors were very hard and loud to open and close to the rooms, there is an eyesore motel in front blocking ocean view. Paint is chipping on all the doors. Outdoor pool was super small and easily accessible to anyone.I had to relocate due to an abundance of insects crawling in the room.

Convenience

Not aesthetically pleasing

I have two disputed charges - $686.55 and $75 On Jun 13 I reserved a hotel room at Holiday Inn Express Rockport TX through booking.com and was charged $546.71 for 3 nights, June 16, 17,18. I choose this hotel partly because the website said “free cancellations” - the website still posts that. On Jun 14 I cancelled the reservation, but only got a refund of $336.88 - short of the full refund by $209.83 - I have spoken to both booking.com and the hotel manager and they acknowledge the shortfall, but both point the finger at the other as the one that has to take action. The hotel manager seems to be more correct, he points out that al funds/charges go through booking.com, so they should issue the refund. It’s been a week and nothing has happened. They owe me $209.83 I rebooked the same hotel and same dates and got a charge for $686.55 - but in mid trip I decided to cut the trip short by a day. I asked the hotel manager if I could get a refund for the final day. He looked at the file and said, ‘since your final day is more than 24 hours out, you won’t be charged when you check out, your detailed folio will only show charges for the two days you were there. When I checked out the front desk associate could not provide or bring a detailed folio. He said “you’ll get one in the email’ - that didn’t happen. They owe me one-third of the $686.55 = $228.85 Send dispute $75 They charged my Citi card $75 for ‘incidentals’ - saying it will be reversed if I don’t purchase anything. That never happened. I did not purchase anything. So in the end, they owe me $209.83 for ful refund of original reservation $228.85 for 3rd night not used $75.00 for incidentals not purchased $513.68 Total Via their customer survey requests I have send the above to both booking.com and Holiday Inn and gotten no feedback. I would suggest you pass the along to them and have them call me. I would be happy to accept a change for $172.87 the difference between their charge of $686.55 and my dispute

very clean and a great continental breakfast

expensive

proximity to our day trips

not prepared for a family suite…2 towels in room, no bedding for pull out sofa, no tv for sofa area, refrigerator unplugged. I had to retrieve missing items and bring them to the room. only late afternoon staff was helpful. they moved us to another room with my permission as we were in a boat trip, but left a piece of luggage and 2 drawers full of clothes in the old room. night shift had to retrieve from the new guests that they moved into our old room.