The hotel looks very new, with a spacious and comfortable lobby. The staff are enthusiastic and offer attentive service. Like their advertisement, every room comes with a big bathtub!

The hotel staff's attitude and proactiveness in dealing with matters need improvement. A month before our stay, we requested a baby cot. However, after checking in, we waited in the room for four hours without the cot being delivered. Despite numerous calls to the front desk, we only received perfunctory responses and no delivery until we personally went to the front desk to inquire, after which they finally agreed to bring the cot to our room. The dark color scheme, however, makes the interior of the hotel, especially the rooms, appear dim. It’s family friendly but the design feels like more suitable for couple stay. The rooms, being new, are not too dirty or worn, but they can hardly be considered clean. The cleaning seems sloppy; there's dust everywhere, and the floors are grimy and sticky. When cleaning the rooms, the staff does not replace or wash the cups and spoons, leaving dirty dishes untouched on the table. The hotel does not have a water dispenser but provides two 1L bottles of mineral water. If you need more, you can request it from the front desk for free. If you want hot water, you need to boil it yourself, but the kettle is dirty. It located at Tanjung Tokong, near to the beach, but it quite far from most of the tourist spots.

great hotel

.

The breakfast is amazing. Clean room. Location is great.

Parking is quite the gimmick, and there was this one doorman who wouldn’t shut up about the local attractions and making lame jokes.

Everything was good.

The shower water temperature was inconsistent. Cold and hot within seconds, hope this could be improved :)

Bilik yg bersih dan selesa

Parking

I love the rooftop swimming pool, my kids are enjoying there. Plus the faculties are convenient at that areas with the clean laundry service downstairs 👍

Nil

The hotel completely exceeded our expectations. The room was incredibly spacious and the bathroom had a complimentary bath bomb! The roof top pool was amazing and the breakfast service was plentiful and delicious.

There was some confusion when ordering room service, it seemed that the person at the reception was more responsive to a male person asking for the service than a female one. Left a bad impression on us.

Very modern and clean with big bedrooms rooms and bathrooms

Not a lot of storage for longer stays. Bar is hit and miss as to opening.

Huge bath tub!

Staff at the counter are helpful

The room condition ie the smell of the room as well as the smell of towels ( both hand and bath towels). There was also some sand stuck to the inner side of the blanket.

Hotel was perfect and provided some complimentary amenities such as bath bomb and soft drinks. Parking was also free for guests

Excelente ubicación, en una zona muy bonita de George Town, las instalaciones del hotel son excelentes tiene todo en muy buenas condiciones, la habitación era espaciosa además incluyeron aguas y bebidas gaseosas de manera gratuita en la habitación. El desayuno fue delicioso, tenían variedad y todo de muy buena calidad. El personal muy amable, dejaban la habitación muy limpia, además para Navidad dejaron un presente en la habitación. Estaban atentos a todos los detalles, 100% recomendado.

Nada, todo fue excelente.

All was good expect water pressure

Upset ! Water pressure is very low .Only have good pressure if you turn to hot side(but you cannot take bath at this temp because it is really hot )

I was pleased wt the hotel. Bar was good. Channels were good. Bath tub & hot water was splendid. Reception was friendly.

The maintainance need to improve. (The maintainance team had it settled after I called in. Thank you guys!)My basin was stuck. Water wouldnt flow. The pillow could have been better. Had a stiff neck the next morning. The body soap bottle was empty. The reading lights were dangling fr the socket. There is no drinking water & towel at the gym.

The view, cleanliness, and complimentary drinks

Rubber slippers

The breakfast is great.

The cleaniness of the bed sheet and pillow on the first night. But the second night is very clean. thank you.

the family suite was awesome and spacious. kids love it. very comfy and relax

we wanted to have lunch buffet, but they said only have ala carte... so that part was little disappointed. Anyway overall it was a good stay. Thank you.

Staff is helpful. Room and bathroom is spacious. Pool area is nice and clean.

Staff was friendly. Room service and food are good

Parking system very troublesome. Shouldn't reserve too many space for valet

The room was spacious. Complimentary 2 cans of soft drinks. Comfortable bed & pillow. Love the bathtub and they provided bath bomb. (That is the main reason I booked this hotel). A lot of area in the hotel that are instagram-able. The room have Smart TV but would prefer if they have Netflix. I didn’t get a chance to see the live band but i can hear it from my room at level 26.

Slow draining sink. Requested a late check out but the receptionist said can but before 1pm. If after 1pm, they will charge it! Whats the point then! Not many choice for breakfast buffet and the taste is so-so. There is no shower gel near the bathtub and I cannot bring the shower gel from the shower to the bathtub. Requested a room with seaview but they said not available even though i check in on Thursday.

The view was very beautiful 🤍

The water pressure was too low in the shower and bath tub

-vriendelijk personeel -mooi zwembad -schoon -ontbijt was super lekker -goede aanbiedingen voor gasten voor lunch/diner in hotel eigen restaurant (ook echt goed eten) en voor roomservice -lekker ligbad bij de kamer -grote supermarkt aan de overkant

-TV stoorde

Good service

We didn't take the hotel breakfast. The location is a distance away from George town but we can easily get our transport via grab.

Nothing for the price

Almost everything is peefect

water flow in bathroom

Chambre très spacieuse avec lit king size très confortable. Proche de commodités pour manger.

Parfois l'homme de ménage oublié de nettoyer certains endroits. Oublis de réassorts des bouteille d'eau, café, serviette... Pas de service laundry. Zone un peu excentré du centre ville il faut prendre un taxi pour se déplacer vers les animations

Environment and staff and parking spacious

Water heater doesn't function at night and early morning

Lobby very nice & rilex, staff also good. Breakfast is good

Iron not available at room. Need to call when to use but already call x6 times & go to lobby still need 4 hours to receive. Very bad & disrupt travel time.

Everything

Nothing

it is quite newly refurbished and generally clean with good service

it was hard to understand the room temperature adjustment and it was quite noisy through the night as the sound proofing is not well designed

Breakfast is good strategic location near the Lotus Hypermarket with walking distance.

The sound proof between the level is not so good especially at level 28 and 29. This is because level 29 occupied as bistro and during my stay the music 🎶 can hear clearly even the time past after 12am. We lodged a complained to help desk then the music stop and at that time is almost 1am.