Rating Details: The property manager was adequately helpful. The vacation rental was very dirty. I was more than happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The cabin was just "ok". We have stayed with Elk Springs before and the experience was amazing. This time around was a bit disappointing. The cabin was not properly cleaned prior to our arrival. The floors were dirty, as in, dirt and other debris sticking to our feet dirty (this was primarily in the bedrooms). We also found food still stuck to the counters and bar area, a used wash rag was found hanging on the shower rod, several long hairs (abnormal amounts) were found in the shower stuck to the walls,, and the beds had dirt and hair on the sheets. After contacting Elk Springs, housekeeping came out and switched out the sheets after our first night. We cleaned most of the other issues, but did notify Elk Springs about them. They offered to clean up the missed areas, but we declined as we were on a busy schedule and did not want to wait around for someone to show up and clean the cabin. The appliances have also seen better days. The dryer would not initially work, but after contacting Elk Springs, they sent out a maintenance tech and he fixed the issue fairly quickly. The hot tub was low on water, the water smelt bad(not typical chemical smell), and debris was floating in the water. I will say that the customer service portion of their business did a good job, but whomever is contracted out or hired to clean the cabins, should be reviewed.Overall, outside of the cleanliness issues, the cabin was just ok. Due to the cleanliness issues and with the shear number of properties available to rent in the area, I cannot say we would return.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a great time staying at Southern Comfort. We were in town for a large family reunion. The other two cabins I saw were equally as nice.Southern Comfort was spotlessly clean, the kitchen was well-stocked and the beds were extremely comfortable. Dan was very helpful with a last minute change due to our need to bring our dog. If we are ever in the area again, we will rent from Elk Springs Resort. I have already recommended it to friends.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The cabin was very beautiful, very spacious, quiet.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had an amazing time at this beautiful cabin! Would definitely recommend!!

Nice location and beautiful house. Limited parking. The kitchen needs a good scrub down. Needs to add some cooking utensils and pots and pans.

Rating Details: The property manager was more than helpful. The vacation rental was spotless. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The cabin was very nice overall. The pictures best described what to expect. However, cabin was advertised as 3 full bathrooms and this location had had only 2 full bathrooms which did not work well when you have 11 people. We were also not happy with the cook ware arrangement. There were only 11 place settings and we had to use the dishwasher at least a few times per dya. Pots and pans were minimal too. The owner needs to spend a few hundred bucks to upgrade pots/pans and utensils (this was very disappointing) If the bathroom and utensil situation taken care of, we would have rated close to 5 star. I hope this gets corrected in the near future and do not understand why there were not prior complaints

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Great place to stay. Very clean and comfortable. Loved the hot tub and pool table.

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Many cabins we’ve stayed in over the years have had some kind of Christmas decorations, maybe just a string of lights or even a Christmas tree, so that would’ve been nice. Coffee cups in the cabinet were dirty. We saw a couple of roaches in the downstairs bathroom. Overall we enjoyed staying there.

Using VRBO is easy. Cabin was difficult to find at night. The sign “Southern Comfort” wasn’t easy to find. No reflection on you, but getting into Gatlinburg was brutally crowded. Doubt I’ll visit again. The city needs to accommodate the annoying traffic. Also frustrating that while traveling you can’t always get internet.

Rating Details: The property manager was very helpful. The vacation rental was very dirty. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Location was great! Management company was thorough and professional, easy to deal with. The house was large and accurately described. The property itself wasn't clean. Floors were filthy, counters sticky, just generally could use a good cleaning inside and out. The dishwasher didn't work well and utensils were cheap. Overall the property needs to be upgraded considering the rental fee. We also felt there should have been some Christmas decorations up since it was a week before Christmas. We would book with Elk Spring again but probably not at this particular cabin.

Using VRBO is easy. Cabin was difficult to find at night. The sign “Southern Comfort” wasn’t easy to find. No reflection on you, but getting into Gatlinburg was brutally crowded. Doubt I’ll visit again. The city needs to accommodate the annoying traffic. Also frustrating that while traveling you can’t always get internet.

Rating Details: The property manager was more than helpful. The vacation rental was somewhat dirty. I was somewhat unhappy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The cabin was nice, but the beds are not comfortable, not enough sitting space in the theater room, just one sofa, when I turn on the fireplace upstairs the fire alarm would come on but the maintenance did come and fix within 4 hours, downstairs rooms are really cold, the rocking chairs are not suitable for large people and the furniture in the living room area sits to low making it hard for tall, heavy or older people to get up, the TV in the upstairs room didn't not work and the TV in living area you couldn't see it if you sitting in the kitchen area, the air hockey machine was not working.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: I rented the cabin for my family to celebrate Christmas ... it was absolutely perfect! Very clean, awesome staff, we felt right at home

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was somewhat unhappy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: I stay with Elk Spring because I can always count on their cabins to be first class. And they always are. But this cabin is mediocre at best. It appears to be older. The toilet seats are all scratched up. Floors are scratched up. The heating is definitely a problem. In order for the bedrooms to be warm, you have to heat the living room up super hot. Very uncomfortable. One of the bedrooms, you can’t walk on both sides of the bed. So one person has to crawl over the other person to get in and out of bed. I did have dirty dishes in the cabinet and the cleaning lady left the rag she cleaned with, wet and balled up on the counter upon arrival. The beds are super hard. To get to the cabin, the roads are very winding and the whole vehicle would get sick every time we drove it. I have honestly never had anything negative to say about one of their cabins before. But I won’t be back to this one.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was somewhat unhappy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: I stay with Elk Spring because I can always count on their cabins to be first class. And they always are. But this cabin is mediocre at best. It appears to be older. The toilet seats are all scratched up. Floors are scratched up. The heating is definitely a problem. In order for the bedrooms to be warm, you have to heat the living room up super hot. Very uncomfortable. One of the bedrooms, you can’t walk on both sides of the bed. So one person has to crawl over the other person to get in and out of bed. I did have dirty dishes in the cabinet and the cleaning lady left the rag she cleaned with, wet and balled up on the counter upon arrival. The beds are super hard. To get to the cabin, the roads are very winding and the whole vehicle would get sick every time we drove it. I have honestly never had anything negative to say about one of their cabins before. But I won’t be back to this one.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This cabin is Beautiful! And very clean!The luxury feeling you get when you walk-in is priceless. The open first floor with great kitchen and view of gas fireplace makes for great family gatherings. This is a very spacious cabin with well thought out bedrooms and bathrooms with multi- ages in mind.
Elk springs does a great job of making sure they keep in contact to see that everything is going well.This cabin is easy to get to and easy access to the Arts Crafts distric and downtown Gatlinburg. Be sure to try Mamas Kitchen too! We stayed with another cabin company before finding this one and we will only book with ElkSprings from now on. Already booked another stay in the spring!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This cabin is Beautiful! And very clean!The luxury feeling you get when you walk-in is priceless. The open first floor with great kitchen and view of gas fireplace makes for great family gatherings. This is a very spacious cabin with well thought out bedrooms and bathrooms with multi- ages in mind.Elk springs does a great job of making sure they keep in contact to see that everything is going well.This cabin is easy to get to and easy access to the Arts Crafts distric and downtown Gatlinburg. Be sure to try Mamas Kitchen too! We stayed with another cabin company before finding this one and we will only book with ElkSprings from now on. Already booked another stay in the spring!

Rating Details: The property manager was more than helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Cabin was nice and spacious, and near top of mountain.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was more than happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Overall I am satisfied with my stay. The indoor is well organized and decorated. It has enough room and space for a large group. I will choose this cabin further if I get a chance. However, the only problem I found was that the toilet bowl could be cleaner.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We loved this cabin. Good location and very clean. My only complaint, which is personal opinion, is the theater screen. We couldn't get it dark enough to really see the screen.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Nice area.

Rating Details: The property manager was very helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Overall a good experience. The cabin location was great. We appreciated all the email and text reminders from management regarding processes. Many of the dishes and the grill were not clean on arrival. The dishwasher did not work properly and used a specific type of tablet which we had to purchase. The bedrooms and baths were clean except very dusty under the beds. The cabin was cold and we could not adjust the thermostat. Additional blankets would be great. We really enjoyed the hot tub and outdoor decks on both levels. For the price and length of stay, additional paper goods, soap and dishwasher tablets would have been helpful. We had to purchase all.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: As usual, our family had a great time at an Elks Spring Resort cabin. It was fully stocked with kitchen utensils, well-maintained and reserving was easy on-line. We'll definitely be back! the only thing I would change is the coffee maker - it was 4-cup and not nearly big enough for our group's size.

Rating Details: The property manager was very helpful. The vacation rental was somewhat dirty. I was happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The cabin was nice but could have been cleaner. The curtains were dusty and needs updating. The washer leaked from upstairs down into the kitchen. There needs to a television upstairs, it is just for movies like dvd. There were no kitchen towels to wash dishes. However, we had a wonderful visit with our family and it was great to see them.

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We were disappointed with the advertising of the fireplaces but we’re not told I before booking that they were not in use. The A/C was very nice and kept the place very cool. The exit experience was nice not having to do a bunch of cleaning. Loved the pool table. Upgrades or repairs needed; air hockey table didn’t really work. Pots and pans are old and peeling. Could use containers for left over food. Potatoe peeler and can opener was useless. Dishwasher did not wash dishes. The place was clean overall and I know you allow dogs, our dogs passed weeks before we came so we did not have a dog sadly but our feet/ socks were black walking around.

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We were disappointed with the advertising of the fireplaces but we’re not told I before booking that they were not in use. The A/C was very nice and kept the place very cool. The exit experience was nice not having to do a bunch of cleaning. Loved the pool table. Upgrades or repairs needed; air hockey table didn’t really work. Pots and pans are old and peeling. Could use containers for left over food. Potatoe peeler and can opener was useless. Dishwasher did not wash dishes. The place was clean overall and I know you allow dogs, our dogs passed weeks before we came so we did not have a dog sadly but our feet/ socks were black walking around.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: My family and myself had a wonderful week. Cabin great, clean,roomy. Good location to everything.

Rating Details: The property manager was very unhelpful. The vacation rental was somewhat dirty. I was somewhat unhappy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: We stayed at Southern Comfort and it was the worst cabin I’ve ever stayed in. Was suppose to check in at 3 they called and said it would be 6. We got in the cabin around 5. As soon as we got there we saw that one of the toilets was broken and we you flushed water went everywhere. They replaced it but didn’t have a water line so it was another 2 days before it was fixed. My niece was going to sleep on the sofa bed and when we pulled it out there were 2 big blood stains on the mattress. Had to call them again and they picked up the mattress but never replaced it so I had to buy a air mattress. Never picked up our trash. There were centipedes all over the downstairs bedrooms and bathrooms. Cabin needs a good cleaning. Will not be going back. Very dissatisfied

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Very pleasant. Cabin was just as advertised.

The house was clean, spacious and it was just like stated on the website

This cabin has a great set up, but was low on some key supplies. For a house that sleeps 12, the cookware was insufficient to cook a meal for that size of group. More towels could have been supplied and no extra blankets were provided. All the bedrooms were very cold, extremely cold in the basement, no matter how high we set the thermostat and the bedding was light weight. Everyone had a very cold nights sleep. Lastly, there were no cleaning supplies provided other than dish liquid and laundry detergent. This may be due to covid, in which then I understand. Regardless, we still had a great time!

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This is quite comfortable cabin for multi-family group. Description matches property, including accessories. Parking space in front of this cabin can park 4 vehicles (we have 3 small SUVs and 1 pickup) without problem. During the stay, we contacted Elksprings for garbage collection, open door (kids played it and locked accidentally) and dishwasher leaking (our mistake), they always reply promptly and send staff shortly.

Some Kids love the hot tub; others enjoyed the home theater system and air hockey. I would say this company has won my trust. Before selecting this cabin and Elkspring, I searched other more renowned cabin agents, they charged a lot of fees and had discrepancies between virtual pictures and actual stuff.

Something that I recommend to improve is better cleaned kitchen (some cabinets’ doors are sticky and oily). Quits and blankets are kind of old. If you sensitive to these, it is recommended to bring your own.

Overall, we had a good stay in Southern Comfort.