Upon arrival, beds unmade and no linens. Commode guest bath would not flush. Sink stopped up, had to plung commode and sinkevery time it was used. Lounge chair on balcony was totally busted. Sofa cushions on one sofa were dirty and soiled, on the other the sofa cushion were on the busted lounger on balcony. Coffee pot old and fragile. Ice maker made very little ice. Beds have a very annoying squeak every time i moved. However, The condo had a great view of the beach. We made do of what we had and enjoy the beach and restaurants and shopping. Thank you Jackie Goodwin

Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Overall unit 311 was fine. Little too much furniture in the living room and the master bed is an absolute torture rack. You would almost be as comfortable sleeping on the tile floor!

Great spot for a family trip. Everything was nice and easy.

The owner was great on communication and was very accommodating. The condo was nice (as advertised) but it was not cleaned well before our arrival.

Very nice, and great location.

The Phoenix is always a great property to stay on. Very family friendly. The condo itself was great but needed a little work. The lamps didn’t work in both bedrooms and the remotes were very confusing. But overall it was wonderful!

Beautiful property with an amazing location! We celebrated a 50th birthday, last cancer treatment and old military buddies weekend. Couldn’t have gone any better! They even had an Easter sun rise service at the Flora/Bama! Excellent time!

The property is great. Impressive how they keep it so clean. The actual room was okay. The patio lounge chair was ripped and not usable. The table and chairs were very old looking. 2nd bathroom toilet didn’t work well. Would have had to contact an off site company to get help. The front desk is not helpful they do not help with any problems with this unit. Super disappointing that there was no opportunity for early check in. The floor was so sandy when we entered. Feet were caked with sand. Dresser draw handles broken. Mold on the bathroom shower curtain. Food caked on the side of the fridge. The unit could use a good deep clean.. half the toaster didn’t work. Great washer and dryer in unit, kitchen had almost any utensil you could need or want. The tv remotes didn’t work most of the time. Parking was nice cause you could park in the structure on the same floor as your room. Nice that it had keyless entry. Centrally located in the building. Just off the elevator. So was noisy most nights. No tennis courts like it said. Outdoor pool is gorgeous. But was not heated so it was colder than the ocean. Plan to come back to the property but would definitely recommend booking a room through Brett Robinson since they are located on site and can actually help with any questions or problems that you have. The rest of our party was able to have access to their room by noon because they contacted them once their room was ready. Great area. Walking distance to restaurants.

We had a great time. Loved Phoenix X - check-in was so easy, facilities are awesome, location to everything was great. Our condo was so nice and perfect for us. The owner stayed in contact with us with updates from the time we paid our deposit to checkout. Also Ike's Beach Service is the best I've ever dealt with since going to the beach (Gulf Shores to Destin) from the 70's to present. Can't say enough about a really wonderful week.

Rating Details: The property manager was somewhat unhelpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Very nice condo, clean & good location. Check in was a little troublesome guy to 30 minutes to check in two groups, I was the third person so it took me 45 minutes then code to room did not work went down the guy could not help me.

It was a perfect location, very clean, plenty of room for 5 adult women. Had a fantastic time and will be back!

Our stay was great from the moment we checked in to the minute we left for home. We had never been south for Christmas and wanted to try it and we are glad we did even though the weather wasnt in our favor. Because the weather had the record lows for this time of year, we weren't able to be on the beach very much but was so happy to have the hottubs and heated indoor pool. The condo provided enough room so my husband and our 2 kids could have enough peronsal space and enjoy their hobbies. This is first time staying here and it won't be our last.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: 5 day guy, golfing trip.

Everything with Phoenix x was great!!!!!!!!!!!!!!!!!!! Weather was great!!!!!!!!!!!!!!!!!! The water not so much, but there is nothing anyone but God can do about that. Thanks for all you do!

We had a great stay at this unit and Phoenix X has great amenities. The only reason I docked a star was because the beds were very hard and a few of us had a hard time sleeping on them. Overall great stay.

Rating Details: The property manager was more than helpful. The vacation rental was somewhat dirty. I was more than happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Unit 311 was not clean, had to replace Extremely mildewed shower curtains, rug had things stuck to it, when unfolded sofa there were 2 Capri sun containers in it, crock pot was cracked and poorly glued, guest room bed cover was stained, extra stained pillows and blankets thrown on floor in closet, vases in bedroom were very dusty. It was in a good location

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We were in town for a baseball tournament mixed with vacation time. The location is excellent - right on the Florida/Alabama state line. Easy to walk to several restaurants and literally next to Flora-Bama bar/restaurant. This condo was a comfortable size for our family of 3 and could easily accommodate more people. Loved that it is on the same floor as parking.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Great location of property and condo inside the property. It’s on the third floor overlooking the pool, the beach and right over the boardwalk! Awesome. The condo needs more water pressure, a new shower curtain in master bath, the garbage disposal did not work and the dishwasher needs to be worked on. Other than that, great vacation!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Great location of property and condo inside the property. It’s on the third floor overlooking the pool, the beach and right over the boardwalk! Awesome. The condo needs more water pressure, a new shower curtain in master bath, the garbage disposal did not work and the dishwasher needs to be worked on. Other than that, great vacation!

The floor was not.clean when we arrived. The second bedroom had a moldy shower liner and shower curtain. The dresser in the second bedroom had a handle missing and one broken. The light under the kitchen sink was out. The unit needs to be updated.

Rating Details: The property manager was somewhat unhelpful. The vacation rental was clean. I was more than happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: We paid close to $3000 for a week at the beach in mid-May. This condo was advertised to be updated in 2018 and have tennis courts. Tennis courts was one of the main reasons my family booked this condo so we were very disappointed to hear the tennis courts were destroyed by a Hurricane over 2 years and no longer there. They plan to put in a lazy river (which is mentioned on the website) but construction hasn't even started. When we arrived, the condo bathrooms and kitchen had not been cleaned. I brought Clorox wipes and cleaned all the crumbs, coffee droplets, and hair from the sink/tubs myself. We also ran the dishwasher to clean the glasses with orange juice pulp and silverware that had food stuck on it. I called Management and was met with someone who said “what exactly do you want cleaned?” then told they would come next day between 10-12. They never showed up or called. He barely acknowledged the lack of tennis courts – only to say that he thought the website was updated. The garbage disposal doesn’t work which doesn’t bother me but when you run the dishwasher, it backs up into the sink – be prepared to clean the sink from all the grossness that erupts from the backed up pipes. I did not even bother to call the management about that as they clearly don’t care to address issues.To speak to the good points. The location is not bad but on the further end of Orange Beach. The outside pool and pool deck are maintained very well. They clean the deck and pier walkway to the beach all the time. I love the set up of the picnic tables and hose cleaning stations. Staff was very nice. I think the condo could use more shade and umbrellas around the pool for older adults and children as it gets very hot. The walk to the beach is perfect. However, be prepared that the condo uses all available space for their own rentable chairs/umbrellas. Those of us that bring our own, have to walk pretty far to find a spot. T

Rating Details: The property manager was somewhat unhelpful. The vacation rental was clean. I was more than happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: We paid close to $3000 for a week at the beach in mid-May. This condo was advertised to be updated in 2018 and have tennis courts. Tennis courts was one of the main reasons my family booked this condo so we were very disappointed to hear the tennis courts were destroyed by a Hurricane over 2 years and no longer there. They plan to put in a lazy river (which is mentioned on the website) but construction hasn't even started. When we arrived, the condo bathrooms and kitchen had not been cleaned. I brought Clorox wipes and cleaned all the crumbs, coffee droplets, and hair from the sink/tubs myself. We also ran the dishwasher to clean the glasses with orange juice pulp and silverware that had food stuck on it. I called Management and was met with someone who said “what exactly do you want cleaned?” then told they would come next day between 10-12. They never showed up or called. He barely acknowledged the lack of tennis courts – only to say that he thought the website was updated. The garbage disposal doesn’t work which doesn’t bother me but when you run the dishwasher, it backs up into the sink – be prepared to clean the sink from all the grossness that erupts from the backed up pipes. I did not even bother to call the management about that as they clearly don’t care to address issues.
To speak to the good points. The location is not bad but on the further end of Orange Beach. The outside pool and pool deck are maintained very well. They clean the deck and pier walkway to the beach all the time. I love the set up of the picnic tables and hose cleaning stations. Staff was very nice. I think the condo could use more shade and umbrellas around the pool for older adults and children as it gets very hot. The walk to the beach is perfect. However, be prepared that the condo uses all available space for their own rentable chairs/umbrellas. Those of us that bring our own, have to walk pretty far to find a spot. T

The floor was not.clean when we arrived. The second bedroom had a moldy shower liner and shower curtain. The dresser in the second bedroom had a handle missing and one broken. The light under the kitchen sink was out. The unit needs to be updated.

The floor was not.clean when we arrived. The second bedroom had a moldy shower liner and shower curtain. The dresser in the second bedroom had a handle missing and one broken. The light under the kitchen sink was out. The unit needs to be updated.

Stay elsewhere. It’s waaay smaller then it looks in the pictures. It’s very dated and neglected ~ broken lamps, broken dining seat, cracked dining table, stained counters The sofas are soiled, dirty, stained. I couldn’t bring myself to sit on them. The patio furniture is old and rusted. The area rug under the gross sofas had not been vacuumed … crumbs, wrappers aaannnddd… toenail clippings. Disgusting. The checkout instructions say to “not strip the beds” No doubt so they can just remake the beds without washing the sheets. No. Doubt!!! (I stripped the beds!) It could be a nice place if anyone seemed to care for it. It’s just cheap ~ What a shame Do not rent this condo!!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Beautiful condo! Great view of the gulf and close to shops/Restaurants. Trendy furniture!

Stay elsewhere. It’s waaay smaller then it looks in the pictures. It’s very dated and neglected ~ broken lamps, broken dining seat, cracked dining table, stained counters The sofas are soiled, dirty, stained. I couldn’t bring myself to sit on them. The patio furniture is old and rusted. The area rug under the gross sofas had not been vacuumed … crumbs, wrappers aaannnddd… toenail clippings. Disgusting. The checkout instructions say to “not strip the beds” No doubt so they can just remake the beds without washing the sheets. No. Doubt!!! (I stripped the beds!) It could be a nice place if anyone seemed to care for it. It’s just cheap ~ What a shame Do not rent this condo!!

Stay elsewhere. It’s waaay smaller then it looks in the pictures. It’s very dated and neglected ~ broken lamps, broken dining seat, cracked dining table, stained counters The sofas are soiled, dirty, stained. I couldn’t bring myself to sit on them. The patio furniture is old and rusted. The area rug under the gross sofas had not been vacuumed … crumbs, wrappers aaannnddd… toenail clippings. Disgusting. The checkout instructions say to “not strip the beds” No doubt so they can just remake the beds without washing the sheets. No. Doubt!!! (I stripped the beds!) It could be a nice place if anyone seemed to care for it. It’s just cheap ~ What a shame Do not rent this condo!!

There were a few maintenance items that I mentioned that needed some attention but I didn’t let them know soon enough for them to be addressed while we were there. Overall a very nice place to stay. Denny

Beautiful

There were a few maintenance items that I mentioned that needed some attention but I didn’t let them know soon enough for them to be addressed while we were there. Overall a very nice place to stay. Denny

Beautiful