fit the family well, with enough room

The glasses had lipstick stains, dried orange juice pulp on the. We had to wash cups and glasses before using them. Our original key did not work to allow us to enter through the gate, we had to drive back to nelson's Bay to pick up another key.

it’s nice and relaxing especially the pool

not clean enough when we checked in the rubbish bin under the sink was full i found 2 spiders in the leaving room

I have a serious complaint and need to escalate this to management. I phoned and spoke to a consultant in a Newcastle office to advise I would be arriving late, she gave me the details on how to collect the key. We arrived at your Winning office around 11pm last night and retrieved the key which had my name on it and the number ‘98’ When we got to the hotel we were driving around for quite some time looking for apartment 98 we then went to reception only to be told we don’t have a appartment 98, he found my booking and confirmed it was 244. Then the most serious part of my complaint unfolded. Apart from being dirty and sub standard, this room was advertised as a two bedroom apartment number 244. When we arrived here last night after being given incorrect information on the key number we find that this is actually two separate appartments 244a and 244b, now my family is separated. This is not an acceptable situation for us and is not what is advertised. We are absolutely dissatisfied and disgusted at the run down condition as well. Please have someone contact me urgently to discuss what can be done for us. This is a lot of money for us and not the holidays we were so looking forward and has absolutely ruined our getaway.

Air con was broken Dishwasher didn’t work well. Light in walk in was broken. Tv was all blurry, couldn’t even use the romote as didn’t work. Got 1 each towel for 5 nights The reception people wouldn’t help us because it was privately owned Properties that were privately owned were allowed dogs. Next door to us. One packet for everything for 5 nights. Had to go buy toilet paper and dishwasher liquid, garbage bags as not enough for 5 nights. I could keep going. I would not recommend people to go through this at all.

everything was great!!

We only liked the location.

The apartment was very dirty with cobwebs in many places. There were no basic toiletries provided such as shower gel or soap. The communication with the owner was difficult as most of the time no one was available to answer the phone. No dedicated parking was available for our specific apartment, making it difficult to park as anyone could take any spots.

Loved the pool wrapped around the hotel, it was amazing. There’s lots of things to do within the hotel - gym, tennis, restaurant. It was all lovely and pleasant.

The one lady at Winning Holidays was not very helpful. She was quite grumpy at the time of key collection and drop off. The other staff were lovely. The hotel was good but there is a couple of things they can accomodate with more. - there’s not enough utensils and kitchen appliances for the number of people able to stay - the apartment could do with a good dust clean and a good scrub of all the appliances (oven particularly) - couple of cupboards were broken, the place could do with a bit of a service - the water in the bathroom and kitchen of the adjoining room does not have a good water flow Otherwise it is worth the money.

The location and facilities of the oaks only.

Apartment was not clean Nothing was provided: not even soap or rubbish bags or detergents, literally nothing. No WiFi Kitchen tap was loose and couldn't be used and kettle was very dirty and it was reported on first day but all they did is report it to the owner. Things like that should be fixed same day.

Pool

Partying until midnight- then screams children in the pool from 7.30 onwards. Bogans everywhere drinking in the pool. Water problem in the bathroom which seemed to be seeping into the bedroom carpet wasn’t acknowledge - stunk. Kitchen tap broken.doona wet in the washing machine - not on the bed! Entry swipe wouldn’t work - wow really not worth the $$$