Cleanliness and customer service

One of security guards brought my bag and then asked for tip (before i got vhance to tip him). He could have waited

Location: Close to True Blue Bay Helpful Staff Wifi Service Resolved Quickly Email Communication Timely Response

House keeping - Replenishing of Teas Coffees linen and towels, emptying of bins, Initial WiFi Service very intermittent - Resolved finally Switching Currency between US Dollar and Local Currency even though booked Hotel in GBP Sterling Hotel should convert from the Guest's Home Country Currency direct into the Local Currency... NOT VIA US DOLLAR CURRENCY... WHICH IS NOT THE LOCAL CURRENCY..... No Internal Room Telephone to call reception or Hotel Office No TV in room - mixed photos used for Room Type

Friendly and helpful staff

The pillows could do with replacing!

Accommodation is situated 5 minute drive from the airport in a quiet area which has 24 hour manned reception Friendly staff, very clean and tidy has everything you need with ac and free wifi. I would be happy to stay here again. Thank you

All the staff were very helpful particularly the proprietor Marcus

Nothing

the friendliness of everyone, from cleaners and security to manager and owner.

The cooker.

Great service and the room has everything you need

Self catering basic utensels ok, clean and serviceable utilities. Air conditioning effective and use of washing machine a bonus.

The shower to get warm water it is only a dribble. The electric shower head could not cope with a faster supply of water. Utilitarian functional furniture with plastic chairs. Could have done with a bedside table.

Well equipped kitchen, (fridge/freezer, microwave, oven, toaster, kettle) effective aircon, roomy & comfortable

For me there were no faults, but if you don’t have a car bear in mind there is no pool or any outside space* so you’ll need to hop on a bus or taxi to the beach (easily done) *some rooms do have balconies

easy communication and homely atmosphere

Nothing

I have no complaints the staff was very nice, the accommodations were great the hotel staff was very pleasant and eager to help with anything we needed. The maid came everyday to see if we needed towels or maid service. We stayed in the king size suite, my only complaint is the apartment was a little cluttered. I will definitely stay here again but will choose a different room. I can’t say enough about the staff they were very friendly.

The king size suite needs to be de-cluttered . I think the books should be removed and a lot of the lamps abc pictures in the well..

Comfortable, clean apartment, very friendly and helpful staff. We really liked that we had free access to the laundry facilities from 1700-0800. We had a very comfy bed, large shower and a full kitchen. Every time we had an issue, I mentioned it to one of the staff members and within a few minutes, they resolved it. Super!!

The kitchen is well equipped for basic cooking, but to do more, would require a few more implements (eg grater, whisk, spatula, baking pan to go in the oven).

Good location if you work on the boat next to Spice Island Marina. We arrived from frozen England in to +35C heat, so we had much appreciated the air conditioning and fridge in the room. The staff are friendly and very helpful.

we stayed in a basic room. The bathroom was a bit dated and facilities are basic. maybe worth an upgraded room.