Location and facilities

The self check out was a little confusing and had to do it twice to get into our room

Location, building itself

Bathroom not clean, Z bed for extra person broken, staff in dining room rude, one meal missing, one place setting missing for a family pre booked meal. Restaurant got the time wrong and as we were opening gifts as it was my sons wedding, the maitre d’ came over and said ‘´, clearly annoyed ‘your food is ready so are we opening presents now?’ - it was totally unnecessary and with one meal not arriving the whole dinner was considered a disaster . When I booked weeks ago, I went into the dining room and mentioned we were having a meal for 10 on the eve of my sons wedding and I was told that they’d make the table look nice - ´they’d put candles out’. There were 2 tea lights.

Location

Very dated needs an up lift, was in the room for 2 nights room wasn’t cleaned and beds made no change of towels and had to take a toilet roll off the cleaners station wasn’t worth the money

Location was spot on. We did not eat in the hotel

Lovely downstairs and the grounds! Nice feel to the place as you walk in! Very good location to Harrogate and the stray park

Room was tired the place could be make sooo nice! Bath tap dripped all night, phone port next to bed didn’t work, window full of condensation blocked view! Room size was good as a positive

The room was spacious and clean offering tea, biscuits and crisps. On arrival, Amelia was extremely helpful; checking us in and ordering a taxi for us.

Having to pay for car parking was disappointing- £6 per night.

Absolutely stunning property

One of the group her Room 217 had a strong odour of dampness, although the other rooms were lovely

The hotel was good and in a quiet square in Harrogate. I was there to visit a very poorly friend - and my train was extremely late. The hotel staff were good at accommodating me for dinner. They sent up a tray and room service was very good.

I could hear the people in adjacent rooms - that was slightly off putting. Other than that I had no complaints. I slept well and left the hotel refreshed.

Big king sized bed The bath was lovely Room was clean Great coffee machine Bar downstairs was reasonably priced Chloe at guest services was very helpful and a pleasure to deal with

Hotel was a 15 minute walk out of town Parking should have been complimentary

a perfect location for a visit to Harrogate, only a 10 minute walk into town. The room was spacious, and beds very comfortable. The staff were all very friendly.

Too expensive £12-15

£12-15 for breakfast more acceptable

Friendly staff good breakfast

Lumpy beds noisy water system in bathroom poor lighting in bedroom

good location

some staff a bit rude

Hotel location was good

So sorry to say but breakfast was cold but was rectified and we understood you had problems that day .

some character but modern

accessible

single beds in accessible room 107 - the mattresses are too hard. shower in bath was inaccessible for people with mobility issues. wet room would be better.

position, style, warmth

nothing

Staff attitude & helpfulness. Comfortable bed. Tasteful breakfast.

Too many contacts from hotel by email & text both before & during stay. Breakfast was not hot enough.

Ideal location for car parking, no need to go into centre of town, also a nice 10 min walk into centre. Hotel was larger than I thought, and nice and clean. Quick check in and only £6.00 24hr parking.

The room was nice but I found the matress topper to hot and bulky, more like sleeping on a duvet than under one, which I had to remove through the night. The lighting needs sorting, lovely standing lamp and wall lights but could only be switched on with overhead spotlights at the same time. Our TV was not working so we were asked if we would like to move rooms or just go into another bedroom to watch a bit of downtime TV, which we did. Thanks to the manager for that. All in all a good hotel. Will be back. X