Everything about the stay - their strength is their staff and facilities. Both compliment each other. The staff makes a big difference and i realized this while i experienced the services. It is not only restricted to few people, everyone is so well tunes into the hospitality mode that they do nothing but their best to keep you and family comfortable. To make special consideration i want to name a few Ms Tejaswi, Mr Asif, Ms Vaishnavi, Ms Ayesha, Mr Noor, Ms Shaista, Mr Mohd Aarish, Mr Ram Ratan, Ms Damini were among the staff who we interacted more and otherwise everyone was excellent in their own way. Apologies if i missed few names. In addition, the morning greeting exchanged with F&B Head Mr Pandey and the ever smiling chef Mr Aman were always more than happy to bring surprise to our table with some special item. Kudos to Fortune Park for having good facilities and more importantly such brilliant staff. This was more than 5 star experience.

The room, breakfast

We had an early check out as we were to catch 7:25am flight. I went to reception earlier evening and requested for some take away breakfast. The person in the reception advised me to dial 5 from my room and order the breakfast. As I dialed around 8pm, a lady picked up and proposed me to give some bakery items and fruits and confirmed me that these would be ready at the reception at 5:30am, when we’ll check out. In the morning we went to the reception and did our check out. But to our utter disappointment, there were no take away breakfast for us. The person in the reception said he is not aware of any take away breakfast, however he arranged some bananas and apples.

Restaurant and food was excellent and tasty

Everything, Location is right in the centre of the city Food is awesome and great spread for the buffet Rooms are clean and Hygenic

Nothing which can be picked

Great location and extremely courteous service. Rooms were comfortable and offered great value for money. The breakfast spread was great too!

Very helpful staff

Nice 👍

👍

Good breakfast

A little pricey. Food in the restaurant was average

staff was nice and understanding

spa was third party and little expensive also in-house dinning was little expensive as per my thoughts

Break fast is very good and healthy, location is also good.

The reception counter behavior was so bad as if we had gone there as unwanted guest. They had suspicions on our US passport and were declining for allowing for 2 adults though this was clearly mentioned in booking.

Reception and restaurant staff.

Breakfast was quite good with multiple options along with decently spacious seating area with good ambience. -------------------------------------------------------------------------------------------------------------------- Rooms were also quite spacious and well cleaned with a touch of antique furniture and wooden floor - gives it a bit of classic feeling. --------------------------------------------------------------------------------------------------------------------Pool area on the terrace was also quite good but unfortunately we didn't carry swimming costumes and it was not offered at the hotel even if you like to pay - so you have to plan better and carry it along. -------------------------------------------------------------------------------------------------------------------- Location was average - don't expect any views from hotel rooms as it's in dense area surrounded with lot of traffic and patchy buildings -------------------------------------------------------------------------------------------------------------------- Polite and approachable staff with good sense of hospitality

There was a slight hiccup with tea serving - we stayed at the hotel for 3 nights and during breakfast we haven't got the tea in time despite asking for several times. I know it's a very minor thing but just calling it out as we have experienced it! -------------------------------------------------------------------------------------------------------------------- Parking could have been better - no elevator in parking level so you need to walk out all the way from basement -2 to 0 ground floor. -------------------------------------------------------------------------------------------------------------------- There is nothing complementary on arrival - i know it has not been included in the prices but could have been hugely appreciated from guests if they offered simple drinks on arrival. -------------------------------------------------------------------------------------------------------------------- Another small thing - i was aware that i need to carry my national id as i am the main guest but staff asked for ids for all the individuals - could have been better if they confirmed the same in the confirmation call with the guests prior to arrival.

Very pleasant and helpful staff.

Checkin was smooth Dining was good with live music

Rooms are not sound proof

Good breakfast

Nicely located neat and clean.

Nothings as such

Breakfast was good. Food quality and quantity was good. A little overpriced. Staff was very courteous and polite and helpful. The staff in the restaurant especially was very good. The trainees in the restaurant were not very knowledgeable. The housekeeping staff was also good and courteous. All the chefs and the head chef were very helpful

No complaints. A couple of staff at the reception were not very knowledgeable

Very comfortable room nd bathroom. Breakfast and dinner provided a good range of buffet dishes.

The swimming pool was unfortunately out of action when we were there, and for a top hotel, there was a disappointingly limited range of free english language movies and news channels.

Amazing

Staffs are excellent. Hotel is very clean.

My visit was excellent. There is not a single thing that I didn't like.

courtesy

toilet maintenance

Very high standards, comparable to five star hotels. Amazing location, not crowded and yet very well connected with rest of Lucknow. We could go around easily via Uber taxis, autos etc... which were always available, even late night and early morning. The staff was extremely gracious right from the time we dropped in at the check in counter to when we checked out at 5:30 in the morning. They were ready with a nicely packed breakfast, which was a pleasant surprise.