the Novotel standards are international, the breakfast Buffet was nice, lots of choice! Friendly staff had a very pleasant stay in Maastricht! Food quality is nice, with the swimming pool in the back yard, it simply was an enjoyable stay.

none

Very good hotel, has an onsite car charger. The staff are really nice , comfortable hotel. It has kids playing area

A tiny bit far out of the centre, but still manageable.

All was exellect. The breakfast. The staff. The surrounding gives you a peace ful mind.

I would prefer a room with a bathroom without a tub.

Novotel maastricht is a convenient, comfortable, and enjoyable hotel, most especially in the swimming pool .The hotel combines good value with unique and inspiring design elements and uncompromising service, making it ideal for business and leisure travelers seeking a stylish but unpretentious environment. Most of all the food is delicious .. and the staff is friendly.. Thank you

N/A

Breakfast

We liked that it was clean and staff especially the nightshift team where more than very helpful. The location was not an issue as a bus service took you into the centrum from approx 200 yard from hotel. Taxi cost approx 12 euro.

We didn't like that we had not been informed of the 2 adjacent ongoing building sites at the rear and at one end of the hotel. This caused a displacement of rats and they where clearly visible running around the pool/ outside eating area. The chef could do with a refresher course as we witnessed his inability to deal with a 2 plate order ( He actually cooked our steaks plated them and 5 minutes later put them back in the oven then when challenged he actually tried to deny what he had just done). However I must add that when we explained this to a senior member of staff our plates where removed and a fresh meal was prepared for us.

Absolutely fantastic staff and place. Joost was the host with the most. Nothing was too much trouble for him and he went out of his way for you. Should be proud to have him on board. Saying that all the staff couldn't be faulted.

The planters at the entrance had dead plants in. First impressions

the staff was amazing especially the frond desk personnel

nothing

The pool and staff were amazing

The bed

Staff were friendly, bed was comfortable, room was spacious

The decor is somewhat obsolete. The pool is on the smallish side (looks larger in the pictures)

Spacious room

Dinner was really poor, long wait, poor quality with misunderstanding on the kids menu price. Room could be cleaner, underneath the sofa bed it was very dusty and not cleaned, which put you off when you pull the sofa to sleep on it.

nice and clean with a reasonable location

Comfortable beds

We stayed at the hotel one night. The location is unfortunate, there is a construction site and a road nearby. It's uncomfortable to walk in the evening. On-site entertainment for children is paid. Terrible sound insulation. Breakfast is tasteless. The fruit was old. The yogurt also tasted strange.

Reception staff were helpful and friendly

Very dated and expensive hotel