Situation and car park. Rooms okay. We’ve stayed here before a few times but last time was 2019. It doesn’t seem as good as it was. Looks a bit tired - rooms and general areas. Iron and hairdryer supplied are good. It’s okay but overpriced for what is offered. I

Expensive for what was on offer. Barely any insulation from floor above - noise of footsteps late at night, voices etc. really loud at times. Tea and coffee in room no where near as much choice as previous stays. Lighting in room appalling for make up! Breakfast was okay but not good enough for second day - we are going elsewhere.

Good location and friendly staff, especially breakfast crew.

Myself and multiple other guests woken up just after 6am with loud music from the gym each morning. Looking at a previous reviews this issue has been brought to their attention but not resolved. Got out the shower and was relaxing when suddenly 3 members of staff appeared outside the window with a ladder laughing and joking. Some notice of maintenance would have been nice! Can't say with these experiences it was worth the price.

very spacious, staff went above and beyond after an altercation with another guest and can’t thank them enough for all their help, next visit I would deffo book again and highly recommend too

n/a

The food in the pub restaurant (fish n chips) was poor, paid £60 for two meals and a bottle of wine The fish had far too much batter, was on the dry side as were the chips and the mushy peas

Staff were very helpful ,pool was grate not a far walk to the town as well

Room nice and spacious. Great bathroom and great views and vibes

Fire alarm went off but one of those things

Style and Cleanliness. Helpful staff getting me checked in asap due to commitments on the day.

Nothing to dislike. I wasn’t expecting the gym to be at additional cost.

Great location. comfortable room.

Parking

room cold confusion re breakfast cost and time to sort out after departure.

good location, good facilities, free parking.

We arrived on a Saturday afternoon Rugby day so it was packed which was fine. After a long wait to order drinks and food (not enough staff in the bar) the compute system crashed and they lost our order. when my husband went up to check on our food the waitress laughed , said his order was lost and to go to the back of the queue- he didn’t. We ordered a two wraps, one veggie as I’ve been veggie for over 30 years. when it came they looked fine but when I bit mine they had brought two chicken wraps as a mistake. The TV didn’t work, sockets didn’t work. inside if the hairdryer drawer was really dirty and the chair in the room was STINKING with bits of food and god know what else from previous guests. The Manager came to see us, didn’t understand why I was so upset and offered us a free drink as an apology. We left then to go to go to our party. we booked a late checkout as we don’t often get away but we’re awoken by housekeeping knocking the door, we then went to put the TV on but it didn’t work. the adjoining sockets didn’t work either. Inside the drawer that the hairdryer was in was really dirty and the chair in the room was STINKING with remanents of previous guests food and other stuff!!! When we were leaving we complained to the same Manager, she apologised and said she’d send someone to check the room, promised to refund the additional charge we paid for late checkout and said she’d process a partial refund. unfortunately nothing since. Would never stay in this place again, obviously understaffed with really low standards and no genuine customer care.

Staff, location and facilities..

Moved room from 530 to 518 and mislaid my wife’s PJ’s. was told that housekeeping would comeback to us but have heard nothing, so disappointed!

Pool facilities.

Room service poor and incomplete. Despite contacting them no response.

We were never there we live in Tasmania Australia

Reception should have checked as to why we never arrived on the 26 Dec. 2022