Staff are helpful, solved an issue with our room swiftly. The location is great - very close to the lively city centre. A very clean hotel.

Parking is run by an independent operator - £15 per 24 hours. I can understand the need for a charge as it is a good parking spot for workers, but some discount for people staying at the hotel would be nice. Breakfast was included on my rate, but if I had paid £16.95 for a cooked buffet breakfast I would be very disappointed. Luckily there are other options close by.

The staff were excellent Cost of food was expensive even the breakfast was £17.00 per person unfortunately the bed was not comfortable and the sofa bed was very uncomfortable

Cost of food and beds

Location

Noise from the stadium

Smooth check in process. Clean rooms.

Overall, our stay was very good. The check-in staff were very helpful especially the Algerian gentleman (sorry can't recall his name) who helped us carry and store our luggage since we were early to check in and gave us directions to Queen St. The staff in the breakfast room were excellent, especially Monika, who was so attentive to our needs and even remembered our orders the next day when we came in for breakfast. The Indian girl (sorry can't recall her name too was good). The breakfast spread is very good.

Although we marked that the price of the room was good, perhaps it should be reviewed as it is a little on the high side.

The property was in a good location with a carpark

Past the hotel lobby needed some major TLC, clearly in need of a refurbishment in the rooms and hallway areas, curtain was broken, there was damage to the bathroom

Central location with parking

Rooms although clean were tired.

Room, breakfast, location, friendly staff

One lift was not working so long wait for lift especially in morning

close to centre for shopping and then bars and food

dated bedroom furniture

The hotel seemed a bit run down and very expensive compared to other hotels.

Location. Printer. Comfortable room.

Very pricey for a one night stay, and a single bed.

Great location for gigs at cardiff castle, Modern property with decent sized rooms that are very clean. Nice view over castle’s park green space. Bar nice & serves till late.

shower knob came off, toilet needs an update as was quite old looking. Bar needs to be staffed till it closed, as opposed to patrons having to go to the reception to get someone to be able to order drinks.

The best hotel I've stayed in thay was that reasonably priced, have stayed in a lot of hotels. Customer service was amazing, staff all very friendly and welcoming, from the moment we arrived tol we left . Our room was very spacious. Lovely and cool during a heat wave . Bed also very comfortable, close to everything we needed will definitely be staying at a holiday Inn again .

Nothing

Convenient for a conference.

The room felt old.

Location good. Breakfast very average. Room ok.

Overall feel of hotel poor. . Beds too small. Bathrooms need updating.

Location near the town centre

N/a

Staff were really friendly and helpful upon arrival and throughout the visit. I ended up staying a extra night spontaneously and that stay was also met with the same welcoming presence. Breakfast was good and had a wide variety to choose from. Thank you!

Not applicable

Good staff, easy, clean

Rooms a bit dated and “used” (obviously it’s a hotel but possibly could be updated) was clean though.

location was very good.....

The room was too small, the bed was very small ( even for a double bed size ) i complained to change the room / bed etc... reception told me all their rooms have this size bed which is unheard of in the hospitality industry to have one size fit all !!!! also the mattress very uncomfortable . on the site parking was free but i had to pay for it ?!! further more i had paid on booking .com site, yet they charged me again and the next day they told me a mistake has happened and will return my money/ its 11 days now and they have not done so and they refuse to send me confirmation details of payment to my card / bank so i can present to the bank. i think they may have returned the money to booking.com site ??

Close to venue

Well Overpriced due to concert, for a basic room. plug to close to desk couldn’t use

The room is very dark. The tv is quite basic for the price

Location very good indeed, so central.

Basic provision.

Central location

The room (225) has an interconnecting door with 224. The sound of the people talking in that room was intrusive to us, including waking us from sleep. They were not talking excessively loud, not shouting, or playing music, nevertheless the noise interrupted with our sleep. I notified the duty manager/reception, who supplied ear plugs. Regardless, the rooms with interconnecting doors are not suitable for visitors that are not together.

Location facilities good hotel 👍

The walk from the car park to entrance 🤷‍♂️ maybe a rear entrance 👍