excellent staff all-round. v good breakfast very friendly bed really comfy

bedroom at back of hotel suffers from air con/ kitchen extractor noise

Lovely old building close to everything. Restaurant was great.

A fab room in a historic building with super food all round. An impressive restaurant and a great breakfast with top quality ingredients. All the staff were friendly and super helpful.

I can’t think of anything that we didn’t like.

We liked breakfast, dinner and room!

This is an 800 year old building that should be condemed. I am all for old cool places to stay but ths was rediculus. Floors are soft, stairs are so crooked and beams supporting the floors and ceiling are broken or not even touching the support beams

Thinking the place was going to fall down.

Not a lot. Service was friendly but the food didn't match the staff

Really strange Hotel. No obvious entrance door and no obvious reception. It's an old building and therefore I understand certain issues with the lay-out of the building but no front door and no parking. Note vent an area where one can park to unload luggage unless you park on a double yellow line.

Perfect hotel. The location could not be any better you are literally opposite the cathedral. We parked at the car park suggested and had no issues and only a short walk away. The staff are so pleasant and friendly. The hotel is so beautiful and clean with a really great warm atmosphere. The room was beautiful and much bigger than expected. The bed was HUGE and so comfy! So much storage and we had the best view. Found the walls really thick didn't hear any other guests. The building is so full of history it's fascinating. Breakfast was delicious. Would recommend this hotel to anybody going to Salisbury.

N/A

Amazing and charming old building. Very nice staff. Lovely room with comfy bed, nice bathroom. Close to cathedral and centre.

We were disturbed during the night by loud noises of the hotel's machinery coming from the back of the hotel.

Staff was very welcoming. Breakfast was freshly cooked and very enjoyable. The room was well decorated and comfy.

Awesome old vibe, great location, staff were very nice

Place is a bit dingy, very difficult to get to room with a stroller and large bags

Ideal location to visit the city centre. Staff extremely nice and helpful. Great restaurant.

Great building and location Steak was delicious

Not particularly friendly staff, room definitely needed some basic maintenance and love (eg, hanging toilet roll holder and spots from ceiling, no way to plug coffee machine or kettle except if moving them onto the floor elsewhere! And sofa bed, well basically the mattress is not a mattress -stayed in the family room which otherwise is nice! Heating is not appropriate, towel rail heating not on...), food and drinks are overpriced and sadly service, atmosphere or cleaning of table did not help... Gave feedback when checking out, seems that it was of no interest, told me they knew about the issues in the room and offered a 'dismissive sorry' which felt a way of saying 'bye now'

Huge thank you to all at chapter house, we were made to feel so welcome. We had a wonderful stay, our room was luxurious, from the bed linen to the bath, our evening meal and breakfast was amazing tasting food. All expectations were beyond met. Everything they do, they do it really well. Lovely experience which we will repeat. Thank you.

Nothing, it was superb.

I loved the hotel building. It was so old and had kept much of its original architecture, including an uneven an staircase. It was tastefully decorated with a quirky feel. Tasty food in the restaurant. Lovely staff. Great stay in Salisbury.

Nothing.

Great Location and Breakfast was nice Lovely historic building in a great location

although this is an old property which we love it doesn't mean the facilities need to be as old, needs a little updating

Great location

Short walk for parking

Excellent staff, very interesting historical building (caught our sight before we recognised it as our accommodation), great location. Also, we were upgraded to a much bigger room.

Not a single thing.

Everything. Beautiful luxury hotel, very clean, great staff, delicious breakfast

Nothing

The reception was very welcoming with a team of friendly staff.

Nothing

Friendly staff. Historic, interesting interior.

Parking was not possible at the hotel. No parking permits available.

A wonderful charming historic building. Wonky everywhere and not a flat step in sight. A homely and welcoming restaurant, and whilst we didn’t dine in a private room, they looked lovely too. We stayed in a quad room, with a super comfy king size bed and a gorgeous roll top bath. All in all, great facilities for the price. The staff were fantastic and made us feel incredibly well looked after. The food was super too.