The location.

Bath towel in the room was very small. Tea bag was not replaced Tuesday. Shower was via a mixer tap. Thursday, could get hot water to come out. Why did I share the floor with a lady and a dog that were social housing. Her statement not mine.

The rooms and hotel were lovely

The staff weren't overly friendly.

Absolute bargain for a quick girly trip. We used the steam room, sauna, jacuzzi and pool. The hotel has parking and is right in the centre of Newquay.

Being asked to pay a breakfast bill that wasn't ours.

A lovely old hotel.The staff were brilliant as was the breakfast

Friendly staff and brilliant breakfast.

The floor in our bedroom was somewhat uneven which didn't help as my balance is not great just had to be careful.

The breakfast was very well presented with lot's of very tasty food. Beautiful views staff excellent. Well kept hotel clean tidy. Pool etc fantastic. Thank you to all the staff definitely going back. And recommend 👌

Leaving

Ticked all the boxes for a value for money one night stay.

Add in if parking and dog were nearly as much as the room For one night

Very clean

No restaurant

Fine example of Victorian style hotel. Spacious rooms and public areas good pool etc. location great.

Car parks a bit scruffy

Location and they except dogs

Slightly dated

Good breakfast , great location very central with car park.

Room was small and the shower could have been more powerful

Good location and the staff were friendly. WiFi was fine. Close by to High St; pubs and restaurants.

My room seemed very average for the price I paid compared to other friends who stayed there. Scruffy carpet on a wonderful staircase was an eyesore.

Very clean and friendly staff :)

Excellent Location. Breakfast was great, good choice. Room and Hotel was good comfy bed and clean. Brill staff nothing a bother. Overall a lovely experience.

Nothing all good

Gorgeous room, with lots of space. Really comfy bed. Huge TV!

Car park does fill up, and once full you just have to use your imagination as to where to put your car, fortunately the hotel accommodate all attempts at parking!

Location was great. It was clean and the staff all friendly and helpful. We got discount drinks at the Irish Bar next door - 10% and 20% off our meal at Senor Dicks also adjoined to the hotel and once again very friendly staff, good prices and nice food and drinks. The hotel does look tired and could do with being upgraded but that also adds to it's charm. A lovely view from the breakfast room out onto the ocean and drinks can also be taken outside. My partner also commented that it was one of the best breakfast's had in a while at a hotel and we do travel a lot so stay in many places. There is also a pool and gym. Would recommend.

Not the hotel's fault but the Seagull that loved to visit us each morning at 6.00am and tap on our window. However, it did make us smile as when it first happened it sounded like a human knocking on the window then realised we were 3 floors up. I think made a friend lol.

Great location lovely room lovely view

Nothing

Location was perfect above great western beach

Quite dated but comfortable

Staff were lovely and polite. Pool and gym facilities on site which was brilliant on rainy days. Excellent location. Breakfast was lovely and cheap and affordable. £6 when you order it the night before. Clean and very comfortable

There was an old man who was a member of staff who was always grumpy and told kids off over little things. Very very rude and made us feel uncomfortable at times. Would grumble rude things about us under his breath and not sure if he was behaving this way towards us because we were Asian. We found him very rude towards us. He wasn’t behaving this way towards other white families

location was good

there was rust stains in the bath and while we was there the hotel was having work done to the sauna and hot tub was not working only the pool what then looked very messy

Lovely building with loads of character. Really friendly staff. Great location. Lovely breakfast.

It was all good but the room was a little tired, like the hotel.

Friendly staff and dogs are well catered for

The restaurant wasn't open in the evening and also if we wanted a drink or coffee we had to go to the adonoing pub

it was in a good location in terms of being close to shops and the beach. The breakfast was also delicious and was good value for money.

the shower in our room didn’t work and the toilet in the second room we booked didn’t work properly. We paid for two rooms, same price, same room type however one was double the size of the other and also had a larger bed and bigger bathroom/shower. also, the lift was not working and we were only told about this on arrival. as we were travelling with my parents who are in their 60’s and 70’s lugging 18kg suitcases up 2 storeys and 56 stairs was extremely difficult. we were not the only guests staying here that had these issues

The hotel its self, inside and out looked better then reviews stated. An old fashioned feel to it, yes a bit warn down but I felt it added to the theme. Staff were friendly and helpful to their abilities. We only had breakfast once which was good, fair few options even for dietary needs, eg some vegan options for myself, although i had to request different milk and sausages. Great location in the centre of Newquay and easy to find. Although we didn't use them there was a pool and a gym.

The big thing that ruined our room a bit for us was from where we were all you could hear were the loud fans from the kitchens of both the hotel and the Mexican restaurant next door, making sleep difficult. There was a crack in the base of our shower and stains on the curtains and bed.

Convenient location and a good price

Cold room at night as heating was turned off. The room had a high ceiling so it got cold quickly

elegant, Victorian hotel, would have been magnificent in its heyday

looking rather tired, in need of some investment and care. parking at £25 for 24 hours seems outrageous when the public car park 150m away is £8.50.