Very close to Darling Harbour & Theatre Royale Free upgrade was very nice Late checkout was great too Handy to have iron in the room Great to have a lounge chair

More towels Balcony was soooo tiny! Issues with the lift so had to wait for reception to escort us up to room Stairs to building was irritating as we had to carry bags up Door to bathroom wouldn't close property

The best about the Metro is the location and the reception staff—they’re very accommodating and friendly. Always have a smile and ready to help. The children love that the they can watch YouTube on the small tele.

There were no dishwashing soap to clean our dishes. They have microwave though which I didn’t expect

Very good situated in Darling harbour, next train station quite close. Big appartment on two floors.

Window not properly sealed, overall the place is in need of renovation.

Its near the Darling Harbour and its in the City.

The second floor is not safe for little kids. Towels are dirty.

Booking was made for 3 adults. Not informed the third bed was a sofa bed. Towels for two only. Had to get extras from reception. Was not informed about the steps up to the bedroom and bathroom.

location view good size room

front stairs hard to get luggage up the stairs

space for family

Very tired - lots of peeling paint etc. The gaps in the stairs didn’t feel safe with a fairly small 5 yr old. Places (particularly bath and bathroom floor) were very dirty Lots of traffic noise

Location great

Air conditioner system very old not working properly. Dirty towel in the bathroom.

First walking through the stench of bleach throughout the apartment. The pictures definitely need to be updated at it needs a whole new renovation as they are outdated.We had 3 adults staying and provided with 2 of everything not the 3. On a positive a note the beds were comfortable.

The location was ideal for sight seeing. Foxtel.

Being made aware of stairs to bedroom would have been handy. Bathroom was very dated and with mold around bath edge and the surface of bath was worn and stained and didn't feel I could bath in it. Toilet cistern was away from the wall so a gap behind it. Just not a very pleasant experience. Unit in need of desperate refurbish especially the bathroom. Traffic noise was very loud as well.

very clean

fold out lounge a little rickety with 2 people sleeping on it.

tidy, friendly staff

Couldn't get the TV to work

The view and the staff.

nothing

No breakfast was offered to us

The pool was closed for repairs. The full laundry facility does not include a clothes dryer, but a rack was provided. A previous guest had left dirty dishes in the cupboard.

loved the duplex bedroom. the view was amazing, the facilities were good. would stay again!

the only downside was actual location it was situated at. by a crossroads with traffic lights. The cars accelerating all night and beeping their car horns….LITERALLY ALL NIGHT. I did not sleep well. Added to that they were doing roadworks on the traffic lights which was also all night. a pneumatic drill started up at 1.30am and continued for hours. that was the Friday night. They had finished by Saturday afternoon thanks goodness. When I complained about the road noise and roadworks, the staff at reception could not have been more concerned and caring. Although unable to stop the noise, they sent up some Prosecco and 2 boxes of chocolates for the kids. A very nice gesture. It was much appreciated!

location and first apartment we were in was great but we had to move due to broken sofa bed and second was not as good

second apartment was very disappointing compared to first apartment we had to move first night due to broken sofa bed

Location

Run down

Nothing

Rooms are so old and in miserable condition. Rusty kettle that could not be used. Microwave in the same condition cannot be used due to rust. Mattresses for bed and sofa bed are so bad and leave you with back pain next morning. Bathroom needs to be renovated NOW as it is in extremely bad condition and all very dirty. We ended up having cockroaches in the room. Photos attached as proof. Staff promised a full refund as compensation, however paid only the night that we ended up not staying in due to the above reasons, and availability of other options in the same area with same price and location proximity. NEVER to go back again even for free.

Great location

missing towel and pillow (both rectified) broken shower head dirty tea towel