It’s location,the biscuits,size of shower and the breakfast

Nothing

Great hotel and location

No spa facilities

It’s clean great location and good value for money and staff very friendly

Nothing

the refurbished 9th floor rooms are lovely , and the added chocolate and bottled water was great

Aircon was a little loud but I could have switched it off. not much I did not like on this stay

Floor 9 had recently been refurbished to a very high standard and could not be faulted in anyway. We have stayed here many times before and last time realised it needed a refurb but if thus is done on all floors it will be fab.

I honestly cannot find anything negative to say about this hotel.

Location is good hotel reception staff friendly

Staff at breakfast. They actually waste time ⏲️ they act like they can't see you 🤣 each 1 of the breakfast staff don't talk to each other and they will keep cleaning the same table over and over again because they don't tell each other other person has done it twice already? .no leader is there to keep the staff organised. You need to look at this ASAP and save yourself time and money 💰 organised time and save money 💰

there was a fire in the apartment block next door. so unfortunately delayed checking in until after 7pm. I then had to park my car in a off site car park. which meant I couldn’t have a beer until the car park open to move my car. I was asked to fill in a “fire” form about procedures is there was a fire. (never been asked to do that in any hotel I’ve ever stayed in. my wife is in a wheelchair so I requested assistance at the room in case of fire. Strangely the fire Arleen when off at 8am the next morning. I got family up and assistance never arrived, no call to room. so I had to wheel my wife as far as I could. then planned to ask strangers to help. once we got to the stairs I was greeted by other guests saying it was a false alarm. So we took the lift down to reception to make sure. They confirmed it was a false alarm. I asked why no assistance had been sent and I was given a apology. at this stage my wife was embarrassed and asked me to stop my questions of reception. I asked was they any monetary dispensation for all the inconvenience and I was given the reply. “you booked through a third party (you, yet paid the hotel) so they could do nothing”. I was just looking a gesture and I got nothing. my experience at the hotel was completely ruined by this chain of events. therefore I am asking you to please assist with some gesture. needless to say I’ll not be back to a crown plaza

see above

Rooms was good, staff were generally good

Food selection and quality was not as expected

Good location

Breakfast was not good!

location

no swimming pool

Staff was very helpful and courteous.

All was good

Nice and spacious room with big windows. Clean and modern. Staff was helpful

everything was good

Best Location, Big mall across the strert, 30mis away from the aiport, clean room, hotel is clean and cozy too staffs we're friendly, approachable and accomodating.. definitely we will be back.

the bar, closer to the mall, the cleanliness and

Staff were really friendly and professional. Breakfast was superb, room was large and really clean.

I could not cast to the tv as the option to use a different hdmi source was not accessable on the remote. Reception said they would send up a new remote but that still did not fix the problem so it must have been the tv.

decor friendly staff

air con not working but was given a fan. cleaning sprays left in our room. lift smelt of cannabis

Everything was good