Everything was amazing! The property, the breakfast, the massages, the pools, the rooms

Nothing not to like

Nice resort. Facilities are clean and new.

I arrived around 3pm. The staff put me waiting in the lobby for almost 1 hr. At the same time, they gave a room to an American couple in 10min they arrived. The next day when I finished my massage around 12:30 (their only available time slot) and asked for a late check out around 1pm. The staff was rude and said no to me. I need to beg her for 15min to go back to the room and get changed. And the door key was expired so I had to go to reception again to validate it. To be honest it’s an awful experience for a luxury resort.

The resort is beautiful, would make a great work conference location. Very spread out which i wasn't expecting. Beautiful scenery and the staff are so helpful and gorgeous. The spa is epic and a must!! I highly recommend the jet lag massage. The food and drinks were delicious!! A short taxi or shuttle ride to Ubud town centre.

You need to change the bed in room 409. Any minor movement sets off a siren of squeaks and creaks from the wooden frame. Also the air conditioning unit is extremely loud even on the low setting. We had to turn it off to get to sleep. Also, the light switches trigger the bathroom lights. I would turn off the living room lights but this would turn on the bathroom lights. Minor tweaks, we had a great stay thank you very much! I also think you need another pool as for the size of your resort, the pool areas are small.

everything was amaizing

no any against words

staff, service, location, spa and complimentary yoga

Massage is also open to external people who do not stay in the hotel. As guests we were told massage was not available due to demand from outside, which is awkward not to be prioritized as hotel guest. We managed to get a massage finally but had to try couple of times and ask again and again to make it happen.

the attention to details, overall interior design, the places, the pool, quite place

not enough clean rooms for such place (dirty under the sofa) too fat cuisine (I tried croissant, it was full of butter) spa center - master did not perform the massage in a symmetrical way (made only one arm, one foot) and did not understand my asks easily

location

It’s not a kids friendly resort Breakfast was very average

Courteous staff

Issues with tv, issues with getting buggie rides specially for people with difficulty moving

exceptional so beautiful

Staff were very helpful and friendly. Breakfast is a nice buffet. Lovely location.

Nothing bas at all. Everything was great.

it is super exclusive and serene

a bit hard to walk out

Amazing nature

Some parts under construction

Out of the hustle and bustle of the busy roads and towns, this resort was so quiet, peaceful and offered true R&R. We had a villa with a private pool, the buffet breakfast was great and catered for Gluten Free station (my husband is Coeliac) and the Spa overlooking the riverside was stunning. The resort has great facilities, gym, 2 x pools (3 if you count the small baby pool) nice and spacious, security gate at the entrance (not that this worried us) there is several locations to eat, the Riverside Cafe does some great Italian food.

The only 1 thing I could think of was the damp smell in the villa from the AC machine but that is also understandable given the amount of rain that falls each day. Everything else was impeccable and the staff we all very friendly and accommodating.

The big pool and green area are beautiful.

The room and towels smell humidity.