Location, cleanliness, facilities

Room service, housekeeping, replenishment of coffee etc in the room

Location for La Defence Arena was very good. Room was comfortable and clean. My wife says the pillows were amazing.

A little on the expensive side. No choice of a bath, shower only.

Dinner

I was satusfied

close to mall and metro helpful staff car parking underground complementary water

a/c not cold enough

Very good Hotel, but in my opinion it's 4 stars - certainly not a 5 stars as advertised

Very good Hotel, but in my opinion it's 4 stars - certainly not a 5 stars as advertised

Staff are good and kind. breakfast is good as well.

far from the city. Parking costly.

the receptions is vary co operative and welcoming with big smile, and ready to serve you at anytime best receptionist was Othman and Hakiem

Location

Rooms tored, no shower gel in dispensers, plug sockets hanging off. For the price i would expect better.

the rooms were comfortable and clean.

it was far from the attractions. Because it was in the businesses sections the restaurants were only open in the day to late afternoon and closed on the weekends.

This place has family rooms which helps if you are travelling with kids.

1. If you want milk/ creamer - please carry it on you. Between housing keeping and room service neither want to give you creamers/ milk .. they ask you as a guest to call 3 other numbers but won’t coordinate and serve your request. 2. If you are non French ( and white) plz be mentally prepared for the bartender to ignore you and he’d like to save table snacks like olives, nuts only to those guests who don’t look Asian! And you have to be happy that you got your beer and he billed you for it. It’s so far away from city centre, it’s not ideal if you are on a family vacation. It took us 1 hr by cab to get to the Paris station at 11 am.

The warmth of the front office staff: Magadalena, Laura and the Christina. Also, the luggage guards were very friendly.

The long wait for the room to be ready as I arrived very early a little after 8:00 am.

Location.

Climatisation doesn't work, it was so cold i was shocked, i was with my child. Humidity and smell terrible from bathroom. Shower broken and pression low.No possibility to open window.

Staff named Magdalena & Julian were very helpful and polite

A female staff member named Lorluna was very arrogant, disrespectful and extremely rude to us upon arrival, we had an issue with our room on arrival and she was laughing at us during the conversation which we didn’t find amusing. She told us that she felt that we were trying to get a free upgrade when our only concern was to be issued a clean room as the one which was issued to us was not clean. I was very upset with the communication as she made us feel uncomfortable on arrival, She should not be working in this environment with her disgusting behaviour.

The breakfast

Location

everything was so beautiful

nothing

poor decorations old furniture bad smell narrow room