very clean/comfortable, very kind, exceptional breakfast, great location

Friendly reception, breakfast was great and rooms were very clean.

Very good breakfast. Spa area is quite small.

Room was surprisingly very good for business purposes. Right size, good working facilities and plugs all over for ones electronic gear. Bathroom adequate in size and facilities.

Room could have had a king size bed - which was explicitly asked for! Overall looks of the room a bit oldish!

the room size was alright.

attitude of some staff at the check in. And also when I asked for a toothbrush, the staff at the counter said. we dont have and also I dont know when we will get a toothbrush. How weird is that? a hotel this category no toothbrush for my entire stay.On top of the poo attitude

Hotel was superb. exceed my expectations.

Pillows were not comfortable, they could offer some pillow selections.

The hotel is very nice-looking and the rooms are both spacious and well appointed. Also, the location is great.

I stayed at this hotel two times, and both times the check-in experience was a bad joke. I requested adjoining rooms for my family of 5 and both times I was initially sent to rooms that did not connect. The first time it took a considerable amount of time for the front desk to reassign us and the second time they reassigned us into yet another pair of rooms that did not connect, before sending us to a THIRD set of rooms that were finally suitable. Every employee I encountered (except for a very competent and professional woman working the front desk in the mornings when I checked out) seemed to be brand new to both the hotel and the hospitality industry on the whole. For example, when asking the bartender for a gin martini, I was served a gin and tonic. At dinner, drinks that had been requested were never delivered. When a roll-away bed was delivered, it didn't include the proper sheets because the porter claimed that sheets were the responsibility of housekeeping. Also, while the breakfast is wonderful (but far too expensive if you don't bundle it into the room rate), the food available for dinner is both very limited and of extremely poor quality. Absolutely not worth the exorbitant cost to eat there for anything other than the breakfast buffet.

Convenient location, walking distance to a large and beautiful city park, and the Bad Homberg Altstadt. Helpful staff, good facilities, quality of room.

Ambient room temperature (in late December), even with room thermostadt turned off, required room windows to be opened so I could sleep.

Clean

No heat in 1 of the rooms, it is 19 degrees outside

Location, architecture

Staff, incompetent, inflexible, unpolite, unreachable. Nightmare

The hotel is luxurious and has nice large rooms with modern furniture and very comfortable beds.

The water fosset in the bathroom was dripping. I did not expect this from this type of hotel. The iron he received was broken and it actually ruined my wife's dress because it was old and broken. I was interrupted 2-3 times while in a meeting by the cleaning service although had requested late checkout but it seems they never communicated that so they kept disturbing to asking me when I would leave.

Hotel is nice and new! Restoran good

Staff very unpleaser