Good location. Friendly staff.

The spa was closed and that was the reason I had booked here instead of other places. It wasn't listed and I only found out when I tried to go.

everything was good, price is the cheapest among nearby hotels but services, especially doorman, securities are so friendly and professional. location is also nearby subway station.

breakfast has not that much option to eat for foreigner.

The staff is super nice and cooperative. The hotel is quite old but maintained quite well. There are many facilities such as swimming pool, large gym and yoga room. Very clean.

A short walk to the nearest metro station.

The receptionist assured that the hotel has sauna at the basement, however the sauna had not been heated in one and a half years.

The hotel has Japanese kitchen on the top floor and the chef was cooking delicious food.

TV5 broadcast from France was not visible.

The hotel is located near to the Zhuzilin metro station.

The water flow was poor and not enough hot water in the shower.

Excellent location with easy access to CBD and Nanshan, and beautiful park nearby. Nice pool and gym, very comfortable. Huge room, amazing view, comfortable bed and bathtub.

Water not especially hot sometimes, the decor may be starting to look a bit old. Not cheap either, and no breakfast included in rate. Otherwise, a good option.

It is a nice hotel where we stayed few times.

The pool area could be improved with a little bit of effort.

The breakfast was very nice and the evening lounge where there were free drinks and canapés. The location isn't bad either.

I thought booking executive would mean a good quality room. Instead it was smelly and damp and always water inside on the floor, walls and in the air. I'm very shocked and everything I own smells very bad! I am very disappointed!! Dirty, smelly and mouldy! 😤😤

I was very pleased with the staff and facilities.

Staff are very helpful ,hotel has a great location ,

The hotel is getting a little tired and dated particularly the rooms and corridors , breakfast was a little poor compared to other Mercure in the area .

The location and the room

The staff didn't speak English well

Breakfast,location,staff

nothing

Right next to a MTR station. But that's about it. You are in walking distance of nothing. Perhaps a convenient store 3 minutes away.

Check-in was terrible. Requested a check-in time of 12pm. We arrived at 2pm, was asked to wait 2 hours until 4pm until our room was ready. Asked why and a simple answer was “we let the previous room takers a late check-out.” We had to wait until 4pm! We were compensated with 1 beer each for the 2 hour delay...atrocious. A person runs around in the morning asking for laundry. If you dont answer the door, he will not fail to make you answer the door. I suggest putting up a sign saying no laundry and sticking it on the door. Room was dirty. Carpet was old and loose, stains were less than meters apart. Bed was old and hard, could feel every single spring in and out of bed. Foot and hand marks all over the glass. Aircon cannot be controlled in the room as it is centrally controlled by the hotel and theres no apparent way to adjust. Was advised to open the window but asked to sign a waiver incase anything happens, the signee is to be held accountable. Room door is thin as paper, can hear the lightest footsteps outside, let alone conversations or other room doors opening and closing on the same floor. All furniture had stains somewhere on them. Security safe was left ontop of a shelf at waist level. Unsecured to anything. Could be picked up and left with. Ruins the whole meaning of it. Bathtub fits half a person.