The staff is helpful and the facility is extremely good. love the coffee so much.

Nil. Everything is beyond my expectation.

O loved EVERYTHING ! It looks like you're in a five star hotel , that you paid 200€ + to stay, but no! You pay a very nice price, for a super confort, great staff and an excellent breakfast! Quiet place, beautiful garden, decoration... If you want to go to Szalsburg, that's great! Only 30min from the hotel! They have ALEXIA in the room ( I don't even have one at home! 😂)

Nothing at all!

Nice location, I would expect more from a 4 star hotel

Size of the room too small, bath in the room

Location is amazing in a quiet neighbourhood right next to the Kurgarten and just a few minutes walk from the centre of town beyond that. The staff are very friendly, helpful and accommodating. The room itself was very nice, with a lovely balcony that gave a view of the peaks of the local mountains. Breakfast was always well stocked as continental breakfasts go with nice fresh rolls, cheeses and cold meats and the hot breakfast foot was always refreshed regularly (scrambled & boiled eggs, bacon and sausages (plus a daily special like Kaiserschmarrn, kartoffelpuffer (potato pancakes) or special sausages with a couple of great bean-to-cup coffee machines that made coffees to suit all tastes.

Thin paper cups for tea or coffee in the rooms instead of proper cups or mugs. But that was it really... Easily fixed.

location, friendly stuff, own good coffee machine, Amazon Alexa in the room

bed was only a queen size bed so not so comfy for 2 ppl, limited parking and u even need to pay for that seperately

Excellent staff housekeeping, reception position very comfortable

Hotel is located in the 'Villa Quarter' which is perfect for visiting Bad Reichenhall. Barbara at reception was amazingly helpful. Thank you. We loved 'ALEXA' in our room. Our room (407) was extremely clean, comfortable, quiet and spacious too. Was also great to have a mini-bar.

Nothing - but a note to guests with mobility issues there are a few stairs 'down' to reach the reception.

clean rooms , and hotel location near to city center and Rupertus Therme.

tiny bed in double room, but for 1 night ok.

Comfortable room, great service, it was lovely that there was a coffee machine and kettle. Also it was very helpful that there was a book with very detailed information.

Everything was exceptional!

Staff is very friendly, kind and helpful

We requested a baby crib with extra charge however there was no proper bedding (sheet) on baby bed that we had to use the duvet as sheet which is not safe for young babies

Everything was great. The room was very very clean, the beds were comfortable. The breakfast was very good. The stuff was very friendly and helpful. We received some tickets for public transport that were valid not only in the city, but also to Salzburg. The room was equipped with a coffee maschine and a teapot that could be used for free.

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Wonderful staff, nice breakfast

Shower was slow (but steady) with hot water

The staf was so rude. I paid everything by booking the hotel price and also they charged me an additional amount of 10 euros ( it was written as tax). Then when I did the checkout they asked me to pay an additional amount of money again without explaining what was that amoun, even on the invoice the amount has only one description (cash). When I asked for the explanation the staf was so rude and did not give any explanation why this additional amount is not written in booking. I told them that I will write this on the review and immediately after I left the hotel, they marked my booking as canceled. This is unacceptable.

Hotel super well located, clean, great breakfast and staff very helpful, kind and efficient. Loved my staying and recommend to all.

Very pleased with the room itself and the size. All the amenities worked as hoped and arrived for an important online meeting so was thrilled that the wifi worked so well. Would definitely stay again, the staff were very patient and helpful. I am very grateful to them for being so amenable.

It sometimes took time to lock and unlock the door - there is clearly a knack to it but this could have been easier.

The confirmation of the parking place reservation we received after check out! So, we didn’t receive the parking place , thought ordered it in advance.

The view is amazing, I think we lucked out and got the best room with the best view. And being right next to the Kurpark was incredible. Amazing location

The bathroom could use a little updating but I think it does fit the vibe of the hotel.

elegant older building thoroughly updated with modern appurtenances. merits the 4-star rating. Location superb, next to a huge garden complex, very quiet. Easy walk to restaurants and shops.

The hotel was well situated/located and was tidy enough. It is a little outdated and could do with a little TLC however it was perfectly clean and adequate. The reception area is very small and merges with the breakfast room and as such there is no where to sit and relax with family/friends having a drink as in other more spacious hotel bars or lobbies. The staff were friendly although not very attentive. The breakfast selection was very good (variety of breads/rolls, meats, cheeses, eggs, salads, cakes, fruit, yoghurt, drinks) and the food quality was good/fresh although poor if you are vegan or have dietary requirements. Overall it was a perfectly adequate/comfortable stay but nothing to write home about. I would put it on par with an Ibis/Holiday Inn. I would stay again should the price be good value however I wouldn't recommend this hotel if you were looking for a relaxing/romantic or special break.

Breakfast selection should you have vegan/dietary requirements. The hotel lobby. The rooms were a little on the tired/outdated side.

Very good central location.

The location of the hotel was perfect. The staff was very friendly and polite.

The bed wasn't very comfortable.