La ubicación es muy buena y el hotel se ve de primera calidad. La habitación nos encantó, y las vistas desde el balcón son lo mejor. Están muy bien insonorizadas las habitaciones. Cuando dormíamos, escuchábamos únicamente las olas del océano, fue una pasada. Teníamos incluidos el desayuno y la cena, y la verdad es que la calidad era muy buena, exceptuando algunos zumos del desayuno. Camareros del buffet muy atentos y simpáticos. También probamos el circuito de spa: 1 hora por 9€/persona y tenía diferentes duchas, sauna, baño turno y bañeras de hidromasaje. Y la piscina infinity está muy chula.

Por decir algo que no nos gustara, diría algunos zumos del desayuno, que no estaban muy allá, y la persona que nos atendió en recepción a la llegada, que fue bastante sosa. En cambio, a la salida, la atención fue inmejorable.

Very friendly and helpfull staff

That I couldn’t smoke on my balconu

Trato personal, ubicación, acceso playa y tipo de playa y vistas playa desde la habitación. Amplio buffet y detalles constantes del personal. Actividades de entretenimiento.

Nada

Desayuno perfecto, localización extraordinaria, el personal estupendo, excelente, como es lógico el horario de comida/cena es muy justo para cualquier Español, nada a lo que uno no se pueda acoplar, por lo demás perfecto en todos los sentidos y deseando poder repetir

Solo un camarero del almuerzo y de la cena que debería de mejorar las formas para informar del cierre del buffet

Room and view very nice, the staff is extremly friendly and courteous!

-Mega location at the beach🏝️ , very easy access to the beach -Large variety of food in all-inclusive and super tasty fresh cocktails. We had thematic dinner that changes every night, which was amazing! -Very friendly hotel stuff -Beautiful and clean room with a view on the ocean -Pool towels available with 20€ deposit and can be changed every day for free

-Spa was really small and saunas not very hot to German standards, so we would not recommend it -The hotel guest are mostly old people and entertainment is aimed to them -Safe in the room has to be paid extra -Parking situation during midday can be problematic. Hotel has own parking places but they are quite expensive and we didn’t use them

Room-very good. Location-excellent. View-unforgettable.

Tap water quality

The hotel itself is clean and nice and has a quite beautiful view to the sea. The room (Top Floor Premium) was clean and nice. The staff is making efforts generally speaking, but seems poorly trained and badly organized.

The surroundings are very sad and industrial: only crowded buildings and a lot of cement, a few very outdated shops with the cheapest products in the so-called shopping center in front of the hotel. Nowhere to have a pleasant walk, nothing to do except for lying on the crowded terrace of the hotel. At the restaurant, too much staff and they are chatting loudly all the time, either ignoring the customers or suffocating them with useless interventions. We left after only 2 nights (we paid for 9 nights in a Top Premium Double Room, the most expensive one), and the reception staff had a very unprofessional reaction, though we didn't even require for the rest of the money back. They were totally unreactive when I said we would leave sooner. Not only they didn't ask why, but they were literally pretending not to hear me explaining and seemed to only want to get rid of us as fast as possible. They were not busy with someone else at the moment. I don't know if this attitude was due to their poor English skills or to the fact that they are used to disappointed clients leaving much sooner than planned. However, it was an important financial loss for us and a big disappointment, so a minimum of politeness would have been normal. We left because the strong calima winds were making the stay impossible: dust everywhere, impossible to breath, to keep the windows open or to do any activity outside. This is of course not the hotel's fault, but a natural common phenomenon in the Canary Islands that we were unlucky to experiment during our holydays this time. But even without calima, we would never go to San Agustin again. There are much more beautiful places on the Canary islands and even in Gran Canaria one can find better.