Very disappointed regarding the room view open arrival, after asked for changed next day view was ok

location was best for me

I was napping one afternoon and a maintenance man walked into the room UNANNOUNCED! I jumped off the bed when I realized someone was in my room. he didnt speak English but proceeded to my balcony and dragged furniture through my room after pushing aside my luggage and other items, he actually dragged the chair legs across one of my that he knocked of a chair. There should have been a call from customer service FIRST before coming to my room, to see if it was ok! that’s very unprofessional! I wouldn’t expect that from a low end hotel. you don’t walk into rooms without knocking first!!!!!

It was really good.

The location of spa club wasn’t well post signed

Clean Friendly Staff Good size rooms

Rooms could do with a refresh, bathroom caulking etc. Both pools looked a little dated but didn’t use them. Few minor issues, it is a fairly old hotel now.

Beautiful views, easy access to the city

A great hotel excellent location but the rooms need to be renovated Room facilities are well below standard compared to what you pay

Room

Location and views

The hotel is in bad shape and in urgent need of major rooms renovation.

We had 3 nights 4 days at this fabulous hotel last week 6 of us, and thoroughly enjoyed the location, hotel and fantastic staff. The views over the harbour were stunning and access wether walking, cable car, already taxi was all very easy…….well done.

There was nothing to dislike, food, drink, and lovely staff took care of everything we requested.

The view .

The food was good, despite poor service.

The service at reception and in the bar and restaurant was terrible. Staff were rarely available or approachable, and very unhelpful; more often they were rude and obnoxious. The building is a mess; the whole place looks like it has not had a single bit of maintenance done in over a decade. Paint is chipped and fading, there is rust, broken bits everywhere, and very obvious black mould in the showers and air-conditioning vents - a health hazard for sure. We had electrical issues in our room with light switches not working properly. There is absolutely nothing about this place that is 5-star and it is seriously over-priced for what it offers.

The area is great for being away from the hustle of the city. A short walk up the hill gets you away from it all with amazing views from the terraced rooms.

We had no hot water in the room in a four night stay. This was brought to their attention the first morning but nothing was done to rectify the issue. We paid for a room with a nice bath but were not able to use it for the lack of hot water so cold showers were the only option. The pool and pool area lacks upkeep. The pool is wall to wall algae and the deck is in a dangerous state of disrepair.

Nice location. Great Ocean and city view. Nice staff in the reception. Room was clean with fresh towels

We were not allowed to sit outside for breakfast and I still have no idea why! Cacaroches in the hotel. No hot water- just lukewarm. They said the fixed it and didn't. Pool area it old and very worn out. Needs to be fixed Certainly not 5 star. If I didn't pay as much for the room I would be ok with it. But it's pricey, and I would expect 5 star standard.