l'amabilité du personnel

manque d'eclairage au petit dejuiner. le bruit entre chambres

Proximité du centre , personnel au petit soin , particulièrement l’équipe concierge .

Un bruyant côté rue , même avec un double vitrage. Chambres un peu vétustes.

Le jardin’ la nourriture.

Vêtustuté de la salle de bain

pool breakfast

The room was clean and comfy The pool was great with comfortable sunbeds The staff was extremely nice and very professional Awesome breakfast too with loads of options!

Nothing

Everything I was really looking for ward to my holiday in Marrakesh as I’ve never been before having looked at the booking com reviews I thought this must be one of the best. But disaster just struck from the start. I booked the Ksar villa for 6 nights for me and my baby who is 8 months old it was pricy £3000 but I just wanted her to have a memorable experience . Upon arrival security not friendly paid for the room straight away . Our villa has crawling ants and insects all over the floor so I couldn’t leave the baby on the floor ok the play mat . Also the screen mirroring didn’t work on the tv so she couldn’t listen and watch her favourite programs I had to buy a tv just for her. This was the final straw when they wouldn’t let me and her in the indoor pool it was too hot outside for a baby and she wouldn’t let us go swimming there . I left the hotel and they argued with us saying we had not paid basically calling me a liar I told them check the cameras we never even got an apology just stuck up attitude. We left the hotel after just 2 days I didn’t get a refund but that was how bad it was that I had to leave I would never recommend this place . Having stayed at many hotels this was the worst 5 star ever

everything

everything

I think this hotel is no way a 5 star hotel . It’s between a 3 star or 3.5 star maximum.

The rooms is like 30 years old . Carpet dirty . Wardrobe horrible . Front door keys and locks are horrible . Bed was very old . The hotel need total refurbishment.