Wir haben vor Anreise einige Wünsche zu unserem Zimmer ans Hotel geschickt. Diese wurde ALLE umgesetzt. Wir haben ein klasse Zimmer direkt am Strand in ruhiger Lage etc. bekommen, wie wir ujs das gewünscht hatten. Wir sind sehr freundlich empfangen worden und das Management hat sich sehr um die Gäste bemüht ( z.B. Management Cocktail)

Wie wir erst vor Ort erfahren haben, steht das Hotel kurz vor einer großen Sanierung und schließt dazu Mitte April. Daher waren viele Dinge auch nicht mehr so, wie ich es aus anderen Hilton Hotels kenne. Hier ein paar Bespiele: - das Mobiliar, insbesondere die Liegen am Strand waren verschlissen und dreckig (Vogelkot) - das Frühstück war (fast) immer gleich, keine Abwechslung und sehr einfach/kostengünstig - Badetücher, gebrauchte Gläser und andere Utensilien werden abends nicht abgeräumt und bleiben manchmal über mehrere Tage am Strand und am Pool einfach liegen. - Personal ist sehr unterschiedlich ausgebildet und unterschiedlich kundenorientieret. Erfahrene, freundliche Mitarbeiter sind leider in der Unterzahl. Diese sind aber wirklich sehr bemüht, die Probleme zu beheben. Trotzdem kann man aus meiner Sicht nicht den vollen 5-Sterne Preis verlangen, wenn die Dienstleistungen in der Situation schon sukzessive zurückgefahren werden.

Dirty old rooms. Tired furniture. Really not a 5 star hotel

The bed was very comfortable and wide. The view from our room was beautiful. Breakfast was excellent and rich, like in 5* hotel.

Check in took a long time. The sea at hotel was brown coloured - probably because of the near river.

excellent

all excellent

Very nice resort with services like a gym, spa, pools, hotel activities, restaurant etc. Beach access is also very easy but would recommend a Water shoes as the ocean is full of corals and little stones.

Security - Room Security is very poor as on the day of our check out, probably during the time we went for breakfast someone robbed our room and steal money from our wallets. Room doors were not damaged, so most likely it was someone from the hotel staff - room service is our guess as that person knew the best what and where we do have our belongings in the room. Lesson learned for us - to keep belonging in the safe only, but this kind of event you would not expect in a resort-like Hilton were the day price is that high.

not clean at all

The staff at reception and virtualy all the staff were really friendly

The room had a balcony but no shades so we could'nt seat out there in the afternoons.

ambience

staff are discriminatory in showing courtesy

satisfaction with the good service personnel. Good buffet dinner.

some need of modernization in general. of the alter

The room : The bed was ancient. Needs to be replaced. Breakfast . Average to below par in quality and choice

All the menus are rather average. Personally i will change all the chefs.

The resort has all the things you could wish for, very friendly staff, good restaurants and plenty of activities ...

Nothing to mention ....😀

good sized rooms

push to sign up meal deals thai curry very average overpriced tile floors slippery with rain first 2 metres walking into the water at the beach sharp coral and rocks

Very nice Hotel Good location Staff / Manager were so welcoming and great Food was absolutely delicious Highly recommended

swimming pool

too far to walk to the restaurant

Great location. Fantastic views. Staff is awesome. Food so yummy. Excellent customer service. Pristine room with super clean bed sheets. Highly recommended 3rd time at Hilton, we will definitely come back Hemma and Lee. UK

dated,needs renovation

dated

Comfortable room and available leisure facilities. Very enjoyable breakfast and dinner. The room cleaning staff were very warm and engaging and enhanced my enjoyment of the stay.

I noticed that there was a rather surprising number of inexperienced staff - I guess my of the more experienced staff have not returned following Covid. The hot water stopped working at some point but this was resolved quickly.