This hotel looks lovely upon entering and once upon a time I’m sure it was. Staff were amazing, all so friendly and excellent with our children, you couldn’t get better staff wise.

Sadly it’s dated extremely so. The carpets had a very strong smell of urine on them and with two young toddlers I wasn’t keen for them to be playing on the floor. We paid for two night but checked out after only one. Dogs are allowed and we took ours for £15 extra a night as ours is extremely well behaved and trained. Maybe the rooms have had past accidents in them and carpets not been shampooed as there is a very clear urine smell on them. I even smelt this in the dining area which to my knowledge dogs aren’t even allowed in so unsure what this is. After breakfast in the morning is over there is no where after this to get a drink as the bar is closed until 4pm. So from 9.30-4pm you can’t even get a drink in this large hotel which seems craziness when people can book for afternoon tea but guest can’t have lunch or drink. This was on a Thursday. Family room is a great size just needs carpets replaced or a very professional deep clean. Swimming pool was lovely and warm and we found the pool and changing rooms very clean. Breakfast was ok, cooked full English or continental (this could have been better not much choice). Staff in the restaurant were again very helpful and friendly. Without the staff this hotel would be a no go. Owners need to spend money on here to bring it back to how I’m sure it once was. Looks forgotten and unloved when it a beautiful building just needs some TLC.

The staff were amazing and the spa was lovely. The receptionist in the morning went above and beyond by getting me a coffee when the machine wasn’t working. I think if I would have complained they probably would have moved me rooms but I didn’t want to change incase my partner couldn’t find me

Unfortunately I think they maybe had a damp or drain issue in our room? It smelled kind of funny when we walked in and there were drain flies. Obviously this isn’t an immediately fixable issue but you could tell the hotel had made quite a lot of effort to keep the room clean. It was also a little dated but still probably one of the nicer hotels in derby.

The staff were absolutely atrocious coming in and searching my room saying they had been told I was smoking on the balcony baring in mind the doors wouldn't open to access the balcony what so ever.

The staff. The people. The situation. The accusations

Had lots of facilities under one roof

Staff

The damaged bath surround and badly flaking paintwork in the bathroom. Bathroom decor let the room down.

Standard double room was very comfortable, great view, excellent breakfast selection provided, our stay was great and staff were very nice, especially the lady who booked us in.

Bath was stained as if not cleaned properly and we were evacuated in the morning due to fire alarm. Otherwise great stay, will return

The mattress was superb, best night's sleep in a hotel for a while. Dinner menu excellent.

The tea at breakfast was self service from a machine with tepid water. The staff at breakfast clearly did not want to be there, chatting amongst themselves, no customer service at all.

Breakfast was fantastic. Staff were lovely and bed was very comfortable.

The spa facilities were one of the reasons for booking. There was nothing to say that the sauna and steam room would be closed during the stay. The pool was cold and in desperate need of a refurbishment.

Convenient for our destination

Noisy road traffic; noise from other guests until 4am; very tired decor; no basics eg shower cap; poor shower- very old, basic facility; staff surly on arrival; no coffee bar Sunday morning; very firm bed

Free parking n location, staff on evening n morning very pleasant..

Breakfast..bacon n eggs under cooked.. wait time on additional plates.. traditional set up om table of cutlery n salt n pepper not present

Nice Hotel Somewhere nice to sit down have a Drink & a Chat . Evening Meal was very nice, & Staff were Very nice. Car Parking is very good

Only a Tiny moan, is the Orange & Apple Juice is Very Watery or Poor in taste. The Rest of the Breakfast to be honest, I can't fault. Plenty to Choose from. Excellent.

Offered family room

Staff were rude and unhelpful (in particular at reception). I had an email confirming an upgrade I’d requested for an early check due to having very young children, not only did I not get this (I was told it shouldn’t have been accepted, even though it was), but the staff were very unapologetic. Room was given to us over an hour late, due to plumbing issues. However, we were told by the engineer that our room did not have issues. This meant my 3 year old and 6 month old had to sit in the lobby for around 3 hours. The staff did not seem to care or even notice how tired, upset and restless the kids were. We were offered 1 room to use several hours after arriving, and sitting in the main lobby area to get dressed so we could attend a wedding event, this room was to use and share between around 15/20 guests who were all also waiting for their rooms. The baby changing facilities in the main reception were disgusting. Other guests who were not a part of our large group (all attending a wedding in the area) seemed to receive preferential treatment, such as being offered a complimentary drink. The executive family room was dusty and very stuffy. I feel it is in need of a real deep clean. Breakfast was not great, food had run out and not replaced. We did receive a discount at checkout, but only after speaking with management and raising concerns.

Room wasn’t ask clean as expected . There was a tray with used plates, wine glasses and unfinished food . It was left by previous occupants. We notified reception they said would have it removed . They did not remove until the next day . Also the hotel had issue with water pressure which meant we had extremely hot water and no cold for sometime which did not go down well as we were getting ready for a wedding reception. We asked for bar to be opened as wasn’t and this was at about 2pm in afternoon . General condition of hotel is not good needs to be cleaned throughout and some decorating for be good too .

The staff, in particular Lisa + Emma who accoymadated a early checkin so we could get ready for a wedding venue. Many thanks! I was hesitant after I read negative feedback on trip advisor but it was great/clean/great value & lovely welcoming/accomadating staff 10/10 for a pleasant stay. We will not hesitate to use this hotel again.

Nothing

Lovely staff

Everything was perfect

Room s we’re nice & nice pool etc location was fine staff were lovely and friendly

The problem we had was dinner we paid up front for the set dinner menu that was £50 the starters were excellent but the main course was not tuff steak and the tikka masala curry was like something out of a packet which I complained about and the hotel gave us 2 free drinks vouchers and apologised only to find out the next morning when I went to settle the drinks bar bill that I had been charged again for the dinner which was an insult to injury they then apologised again and refunded the card I don’t know if we would stay again ?

We were a large wedding party and all our extra needs were met such as buffet dinner with bar and breakfast all in a private excluded room

Shower could be more powerful

Everything was amazing and the staff very helpful. Emma was amazing and very helpful.

The pool was great jacuzzi good, the breakfast was better than expected after the poor evening meal, the decor was nice and it was very clean, the staff was very friendly and helpful and nice to have a balcony

The changing rooms for the gym and pool not the cleanest no lockers with locks on and could do with a spinner to dry your shorts off with after a swim, food wasn't great in the evening bread with the hummus was over cooked and hard the batter on the fish was hard and fish was frozen.

Air conditioning in the rooms comfort and cleanliness

Bathroom very nice

No plug socket next to beds. Charging phones.

Love the location and glad to see hotel busy again. Got my favourite room hurray!

Probably have to look for another hotel soon as breakfast quality way down. No fresh fruit, empty hot dishes not refilled, no management of breakfast. We had to ask twice for basics. Very poor bread. Maybe you could put some fresh fruit in the suites ? No, offerings of ham or cheese. Get your management to stay in some four star hotels and compare! You must replace the threadbare dining room carpet! This place could be fantastic.

The room was fantastic, clean and very comfortable. Lots of space, very quiet and just what we wanted. Breakfast was great with very helpful staff.

Reception was a little bit offhand on our arrival. Difficult to find our way to our room.

The staff were so welcoming and friendly The hotel was clean and the pool was great fun Great location for visiting our family Food was spot on Thankyou

I liked it all 😊

In general, staff were willing and helpful. When things were pointed out they tried to sort it. Bar meal of reasonable standard.

General run down air of hotel now. Too many fittings broken. Too many showers etc in pool out of order. Cleaning standards not up to scratch. Aroma therapy oils noticable trying to mask the general mouldy smell. Quality of breakfast foods far poorer than in the past. Fruit juice powdered and over sweetened, bread not covered and going stale, tea/coffee machine full of powdered product with sickly taste, eggs over cooked and hard. Shortage of items, not replaced quickly enough. Breakfast staff poorly trained and lacking awareness. they need Theresa to give them all a training session on how to do it properly. We have stayed at this hotel, and Best Western hotels many times in the past, this hotel is in desperate need of an overhaul, and falls far short of what we have come to expect of BW hotels

For a 2 night stay I expected our room to be cleaned at least once, with fresh towels and bedding, but nothing. The carpet in the rooms were quite dusty - I dropped an earring and found it quite unpleasant to locate.