Lovely breakfast, good choices of food.

All fine

Hotel was lovely, very clean and quiet

Breakfast was undercooked

Location

The service is poor.We ordered food to the room,even after one hour thy didn‘t respond.

We liked that it was dog friendly, the dog can come into the bar/restaurant area too and there was a little area to walk outside for him to do his business! Room 31 was large & on ground floor- again great with a pet. Good facilities, walk in shower etc Hotel located close to the Uni & town centre & lots of parking. The receptionist encouraged us to become an IHG member which meant we could check out later.

I was told breakfast was until 11am on a sat, but seems it was until 10am- so had to rush a bit. Most staff were very pleasant but would be nice for ALL staff to smile & acknowledge you.

Room lovely and comfortable Katie an excellent member of staff who works very hard

No TV control in room when we got there but this was quickly rectified by management Reception member, a foreign long blonde hair lady extremely helpful but other lady not very welcoming. Had to wait a long time to be served in the restaurant but then I found out that it was only Katie on duties in both restaurant and bar!! My complaint was quickly rectified with free drinks which was great. I consider Katie to be an excellent member of staff who deserves recognition for the hard work she does always with a smile

Staff was super nice and room clean and comfortable

Breakfast close too soon at 9.30 ... but perhaps I just like to sleep a lot

The location

The worst hotel experience I have ever had. When we arrived at 17:38 we were assigned room 150, we went to the room and when we let ourselves in, we’re greeted by another family. We returned to reception when we were told to go to room 22. We unpacked and started to get ready as we had a taxi booked for 18:40. The shower did not drain when running so I returned to reception and we were moved to room 140. This room was freezing. There were 2 plug in heaters however one clicked constantly. We ran out of time so had no choice but to accept the room and get to our taxi. 3 rooms in 40 minutes. I paid on arrival and amongst this, we were given 1 complimentary drink (bar closed to a private function) so couldn’t use the drink. On leaving today, I was stopped and told I needed to pay as the duty manager Saturday had text them to say I hadn’t paid. I showed the receptionist proof of my bank that I had paid but because we had been in 3 rooms. They couldn’t locate the correct paperwork. I paid Apple Pay which is a different 4 digit code. I was made to feel like a criminal. Yet through all of this we had such a poor experience. I had a second booking also in the name Katie Smith with a cot requested and confirmation on the cot but that was missing also. Appalling service. Often stay in Northampton to visit family but will make sure we never stay here again. One complimentary drink as a sorry was not acceptable when my room had four people all messed around three times. I highly recommend customer service training for all staff and processes to be checked so they know how to allocate rooms and process payments.

Looks nice

Pretty much average. Poor customer service.

Didn't have breakfast location OK

Room cold no heating or not working. Small mobile portable heater

Ok but a bit disorganised. Only 1 member of staff who was working very hard. Coffee machine worked intermittently

The smell in the room - awful smell of drains - one room worse than the other.heaters not working in both rooms and it was cold. Portable heaters supplied. Lunch at mid day was poor. Waited for ages most things not available the food was awful. Pizza undercooked, gammon tough and omelette tiny with very little filling and expensive

quite, clean, good room temperature, comfortable bed, excellent parking facilities, friendly staff

Poor wifi signal. Room Access card didn't always work

It's nice to stay at the hotel again since it reopened. The rooms seem to have been refurbished and I was impressed with the new menu to the point where I decided not to go out, which was my first plan, and eat in the bar area. The staff were very friendly. I had a problem with my key card not working but it was sorted quickly, I was given another room and a drink voucher for the inconvenience.

Spacious room, good size bathroom, excellent breakfast , friendly staff

Staff are brilliant. They are friendly, helpful and always smiling. Breakfast was lovely. They kept making fresh eggs,hashrowns etc. Rooms clean and roomy.

The amount of spiders on windows was shocking and scary and this ruined an otherwise decent hotel for us. There were webs everywhere, spiders everywhere, went outside to take a call and sat on a little bench at the main entrance, ran for dear life as I realised the amount of spiders around me. They need to do better. Keys also kept playing up had to request a new key each time we went up after realising that they simply didn't work after every exit. Poor lighting in the rooms and very few actual plugs in the room. USB not always the best option.

The executive suite was fantastic.

Good location Good value for money

Lovely spacious room. Nice bar & dining area

Breakfast tepid not hot, or even warm.

Leaving

The hotel bar man was ripping us on drinks and it was reported to manager but nothing done the mattresses were dirty and there was a sewage smell from bathroom

Room was clean and tidy.

We had a broken window that we couldn’t open and it took a while for cold air to come thru the system.

Stuff is friendly and helpful. Plenty of parking spaces.

1. Room RFID key card was a single use only, we had to ask hotel staff to "renew" the card after every single use. (yes, key card kept separately from mobile phone). 2. "Cleaning" was a joke, bins remain full during all 4 nights of stay, towels never changed. Cleaners only made the bed once, that's all. 3. No social distance between tables in breakfast area, I was literally touching elbows of people sitting next to me, and nobody told us that we can take breakfast to our room or outside. 4. During busy times people have to wait for the breakfast in the queue for breakfast area, meanwhile the "bar" area, which is 3 times bigger was empty, but nobody allowed to sit there.