We were at our nephew's wedding the staff were lovely facilities we great too and breakfast in the morning was exceptional a credit to Ruthin

We weren't aware there were so many stairs to our room

I booked this room for my son and daughter in law and the receptionist was very friendly. There are lovely grounds to stroll round. The room had a luxurious bathroom, which was a treat, and the breakfast was plentiful and tasty.

Long walk to dining room, reception etc from the room and some areas need tlc.

The entire place is out of this world

There is nothing I didn’t like. I loved it

Beautiful building and grounds with period features. Staff very friendly, food excellent and bed really comfortable with large bathroom and roll top free standing bath

Nothing except hot water and pressure very slow but arrived eventually

Location and history. Great service

Little bit worn, needs a lick of paint in places

The Grounds Peacocks ! Comfortable bed Peaceful and quiet Friendly staff

Basic pub food Room/ paint a little tired Low pressure water

Difficult to say? Nothing was as we expected it to be for the price we paid and for the rating of the hotel. Moreover, Ruthin is my home town and I was very familiar with the Castle itself but I had never been there as a paying guest. I booked in January through Booking.com and my "alarm bells started ringing", I paid nearly £400.00 for a two-night stay but there were no cancellation terms only "Pay in full on day of booking". Nevertheless, I went ahead as we were looking forward to meeting up with friends and relatives.

On arrival the reception team were fine. We were given our key and directions to our allocated room. No sooner had we viewed the room we were on our way back to Reception (Bearing in mind that I have been using Booking.Com for over 20 years for both domestic and business stays) to request a room change. The room was no where near a £180.00 per night, it was very basic (almost monastic) certainly not what we associate with in a Four* hotel. The reception team were apologetic and quickly gave us the choice of two other rooms, [I guess they had dealt with this problem before]? The rest of the stay was more of the same. Afternoon tea with a glass of Fizzy took some time as the serving team could not locate the Prosseco, when the afternoon tea arrived it did so without plates and crockery. Breakfasts were anything but Four*, with uncleared tables, luke warm food and drinks. On the Sunday morning the waiting staff apologised for delays due to the "Chef not turning up for work". The staff were young, helpful when asked but lacked the experience to anticipate problems and come up with solutions. I stop short of blaming the staff but they lacked management - no one seemed to be in charge? We saw the manager on thre occaisions requesting if a member of staff could put some bottles of mineral water in our room - it never happend. The interior is in sore need of renovation.

Lovely location. Characterful.

Tatty, dreary and in much need of maintenance. The corridors had peeling paint, the windows were old and peeling. The room was drab and plain with no cushions, throws or pictures.

Our room was fabulous and the bed very comfortable. The bar area and the ouside seating areas were excellent. Breakfast was good and we had a lovely evening meal. The hotel and it's grounds were superb and the location, so close to the town, was perfect.

Our complimetary tea supplies weren't topped up on the second day, but this was easily resolved.

The staff were fantastic

All the rest

What a wonderful place! Absolutely delightful.Tremendous atmosphere. Magnificent parkland grounds and all no more more than 5 minutes walk from the centre of Ruthin.

nothing

Beautiful setting and grounds

Requires repair and better cleaning

Did not have breakfast, found it too expensive. Location was good for local pubs and places to eat.

All was good apart from our room door was left open by the maid but nothing was stolen, reported it to reception but received no feedback.

Stunning ! Great professional team of people

Grounds and peacocks

Bed was a bit dated

Location

Beautiful grounds and really friendly staff. Everyone made us feel so welcome

Breakfast was good but had to wait for food to be available

The views and the grounds were stunning.

There were a few little things..,, problem with pre booked meals, no door number and the time it took to be served our main meal after our starter (1hour plus).

Very nice ground's peacocks makes the stay breakfast was very good

Nothing

An obviously restyled room. Very comfortable. The bed and pillows were comfortable.

No hairdryer.

Beautiful setting, lovely staff, great service

Good variety and quality very poor.

My husband and I had a wonderful time. The staff were so lovely, so helpful, nothing was any trouble to them. Would consider staying there again at a later date.

There was not much choice on the menu for someone like me sho is a vegetarian or vegan. There was some confusion about the rooms that were booked.