The staff and the garden made the stay lovely for our family, the breakfast was great and we enjoyed our stay.

Good location, close to motorways. Friendly, helpful staff. Clean rooms.

Public toilets need more frequent checks.

rooms and breakfast was good

Lovely and functional room furniture.

Nil

2 men at the reception desk were lovely , think one was training and the other experienced but both really nice

Nothing

The gentleman on reception was very welcoming. Helped with a few issues we had. He was a pleasure. Lovely room and resturant.

I ordered chicken mushroom pasta. But no chicken was added. Instead of taking my plate away, a chicken breast was brough to my table to add myself. The chicken was so dry because it had not been cooked in the sauce. I was unable to eat any of the chicken.

Good location near M6

It’s not clean that much not any snacks or other things provided

Great friendly staff

Notjing

I didnt actually stay in the hotel as this booking was made in error. We intended to book for March 2023 (Crufts) as we do most years. However without realising my partner (who is dylexic) had wrongly booked for June 2023. When we got to the hotel we were obviously told we had no booking until June. No rooms for free so we had to find another hotel. However later we git a parking fine of £100 for using the hotel car park. Of course we used the car park. As far as we were concerned we were staying at the hotel. After ten minutes of searching for a hotel online we left the car park. I should add that it was the worst night of the year with thick snow and icy roads. It was pitch black and we never saw the car park signs. The barriers were open. Apart from the £100 parking fine we were also charged a £40 admin fee by the car rental company. When I rang to cancel the booking for June I was told it was not refundable. A disgusting decision considering their were three months from March before the booking was to be used. The good thing about this is that the hotel we found in March was far superior, same price, more facilities and we will never use the novotel again. We shall be advising our friends to do the same next March.

staff were amazing - very clean room

few maintenance issues - only one socket in room - couldn’t tip bar staff or waitress with card

Liked the closeness to the M6 as it was an overnight stop on the way to Cornwall. The rooms were clean and tidy and accessible. Had 2 small dogs there were no problems and there were plenty of places to walk them just outside the hotel.

The breakfast service was a bit slow as the girl that was supposed to look after quite a number of guests that were having breakfast kept on disappearing so one on breakfast service was definitely not enough as a lot of the other guests were not to happy withe the breakfast service either.

We were greeted and checked in by a very helpful and friendly young man who gave us useful information regarding the concert we were attending. The hotel was very clean and modern. The outdoor area was lovely. Good breakfast.

The bar was very busy after attending the concert and staff did not seem prepared for such a rush. We waited a good 30 minutes to be served at the bar because they were serving very slowly.

Nothing

Very poor breakfast - No croissant - No knife available - Anything you asked was "finished" Only staff running up and down

nothing, they sold my room to someone else and still charged me!

they sold my room to someone else and still charged me

Fantastic location for a concert- the hotel is in walking distance to the CBS arena. The staff were all very friendly and accommodating which made our stay so much nicer. The hotel had food available when we got back from the concert late which was brilliant! Our rooms were clean and had everything we needed for our short stay. Would highly recommend to anyone attending an event at the stadium.