Good

It was all fine.

Location is fabulous and this is the most dog friendly hotel we have been to, the concierges are so so lovely. We had a great room with views of the river and perfectly placed for walks along the river.

Worst thing was the window cleaner appearing on the roof and looking through the window at 830am . Total breakdown of protocols and the hotel didn't kick him off site as they should but let him carry on. Also manager didn't;t know about it. Staff were keen to please but all learning so service standards were mixed, but hopefully with experience and strong management this will get better.

The lawn with the views over the River Thames are incredible. We had a beautiful lunch in the Sindhu restaurant which is located in the hotel. The location of the hotel is nothing sort of spectacular.

Anna on reception was incredibly rude to my Husband and myself. I had injured my toe and I needed plasters as it was bleeding and she refused to give them to me. We asked to see her Manager who kindly sent some plasters to our room. When we saw Anna in the bar later we asked for her name and she refused to give it to us. Her colleagues looked surprised so she reluctantly told us. I saw her a little later in reception so I sat down with her and asked her what had gone so wrong and she was rude and aggressive. I told her that I understood that hospitability was hard work. She went on to tell me that she is stressed, that she had had a bad day, that I should look at the hotel reviews to see how bad things are, that the hotel is under staffed, how difficult hospitality is and she gave no apology at all. In fact she was quite aggressive and she argued me with for around 10 minutes. I told her that it was my birthday and she was ruining it, that she had made me feel uncomfortable, that she had been rude to my Husband and none of it was justified. She wrote the name John down on a post it note, but then screwed it up and wouldn’t give it to me, I assume John was her Manager, but I can’t be sure as she wouldn’t explain this to me. We travel a lot and this was honestly the poorest customer service we have ever experienced. Whilst she should have never treated my Husband in this way in the first place, nor should she have ignored a customer’s request for help with an injury, but she also had multiple times to rectify the matter, immediately when my Husband became upset, when I asked her for her name, when we asked to see the manager, when she saw us in the hotel for the evening and when I went to see her on reception. I have emailed the hotel 4 times to since to discuss this and they are ignoring me.

beautiful location on the river Thames , easy to park and easy to walk into Marlow. staff were all polite, courteous and extremely professional and helpful, nothing was too much for them.

Nothing to dislike about this property

PERFECT LOCATION, IF LIKE ME, YOU LIKE LONG WALKS AND AMAZING SCENERY,

USED GLASSES,CROCKERY LEFT OUTSIDE OVERNIGHT ON TABLES FACING ME WHILST HAVING BREAKFAST NOT GOOD PRACTICE,OTHERWISE NO COMPLAINTS.

We benefited from a deal which included a room upgrade and the inclusion of dinner. Our upgraded room had fabulous views over the river and was well equipped, although the bathroom was a little tired. The location is excellent - on the river at Marlow with very picturesque views. We had a very pleasant dinner in the restaurant which overlooks the river.

Our review is based on a good deal, on the basis of which our stay represented good value for money. However, I am aware that higher prices are the norm.

All teh staff were friendly and helpful.

Location perfect

Rooms need refurb, corridors and carpet dirty

Lovely staff, beautiful location

For the price the rooms were very tatty

We liked the garden area and river view. Helpful and friendly staff.

Breakfast lack of choice for the money paid. Only melon as fresh fruit choice. One bacon rash which was hard and over cooked. Breakfast needs to be more generous! Have stayed in hotels with far superior beds. Mattress not great.

Large rooms with lots of storage and roomy en suites. Nespresso machines. Situation is wonderful. Adequate parking.

All looking 'tired' but in a pleasant way. Rooms large, comfortable and we had wonderful view of the weir. Breakfast really poor value and poor generally. Crazy to have to pay £6 supplement to have some avocado with your poached eggs.🙄 Breakfast rolls - one halved sausage in roll with no spread and in a sweet bread bun😬 All 4 rooms very hot even when thermostat turned down and windows/doors left open (only 6° outside) so poor sleep for many. But the situation remains wonderful 👍

The location is fabulous with amazing views of the river, bridge and church, and a lovely high street. The car park had ample space, and the lounge was very nice to sit in. The staff were mainly helpful and friendly.

It felt like the room hadn't finished being cleaned with a dirty and chipped glass, no soap and no sugar. The pillows were far too soft and made it difficult to sleep. We waited over 20 mins to be seated for breakfast on the first morning, although the Director of F&B was very nice to us afterwards. For the price, we were a little disappointed overall, but still enjoyed our stay.

Beautiful hotel on the river, stunning location. From the moment we stepped into the hotel the service was outstanding. Fabulous bedroom overlooking the river, exceptionally clean & very comfortable. Amazing breakfast which was cooked to order. cannot recommend highly enough.

everything was outstanding.

Everything lovely place. Rooms excellent. All staff helpful. Parking on site

Nothing

Were able to check in early - concierge was great. Breakfast was good and the room was as expected with a great view of the river and bridge.

Had a poor selection of gin at the bar.

Breakfast good and wonderful location. Room faced the Thames and weir. Lovely view.

Great location and good breakfast

Barmaid, she was kinda rude

great location

bit tired heating doesn’t work in all rooms very expensive food and drinks. great places to go in Marlow that have better quality so they need to lower prices to compete.

Lovely room with good view. Very roomy .Location brilliant. Staff & general manager in particular very attentive. Plenty of FREE parking.

It was the coldest day of the year but the room was cold.The general manager agreed & offered to upgrade us to another room but on inspection found these were even colder!!! So he provided 2 very good electric heaters & a very good discount on the room cost. I also thought that the hotel was a little " tired".