The property is located near Coopers Beach in Northland, New Zealand. Very nice lamb shank.

1) We asked upfront the Hotel to keep some of our luggage in a safe place. The hotel representative (Rachel) called us one day earlier and promised to keep the luggage in a safe room. When we came we did meet her and she kept the luggage in a safe room. When we came back to the hotel to check in, a a few hours later, as we concluded with Rachel, we met another representative at the desk. Although the latter was very nice indeed, we found out that the room’s foot was actually wide open for any person who would have wanted to take those bags of ours. Totally unacceptable. Keeping the customers’ luggage safe is a promise not to be broken. People could easily take my stuff. 2) the door very hard to open. We needed to go back and forth three times in order to understand that we need to use quite a lot of power to open the door of the room. My daughter could not open it on her own. I expect the staff to be more informative. That was very cold got her to wait for me going back and forth to the desk till the problem solved. 3) the air conditioning did not work in the room. Coming in the winter to a cold room is not ideal if the air conditioning does not want to work. The maintenance person came after long minutes to fix the remote. 4) the hotel had literally three representatives that served as kitchen servers, front desk representative, and maintenance person. I mean each one of them was all of those roles. Very confusing. Unless you get into the dining room and look for the staff (the waiters there), you could not find a representative to help you. I reckon that this was very weird to see the waitress as the maintenance person, and also later on as the front desk representative. Seems to be understaffed. I bet that the three-person crew knows it, but this is not the best way to market your hotel as a resort if the customers do not know where to find you. Getting into the kitchen to call the staff is both queer and inconvenient. 5) beds are way too soft.

Huge bug water front room for my hubby and I. Clean with every amenity possible included. Breakfast was delish and the staff were awesome 👌

Bed - comfy as! Kitchen - spacious, all the necessary utensils Shower - Awesome pressure TV perfect position to watch from the comfy as bed

Spa pool controls were not working Pool towels not readily available In room order dishes left to long to be picked up Cupboards in the long as hallway were very untidy (we were looking for the pool towels) Long as hallway lol

The bed was small and very bouncy - every time one of us turned over it disturbed sleeping

The room with the beach front view was very spacious.good as we could park our vehicle outside our room.

Price is a bit steep just for 1 night. Even for the non peak season.

Location is the best, the stay was generally ok. Friendly and helpful staff. The rooms need a bit of TLC. New pillows on bed, a king mattress as opposed to two single mattresses on a king base? Nothing worse than having that split in the middle.

The restaurant service was good however the food was terrible. I had both a starter and main and it felt the food was a quick reheat option. I didn't eat my starter and only ate a portion of my main meal. Certainly need to rethink the chef and menu. This is constructive criticism as the resort has so much potential.

It was clean and friendly staff.

To expensive $290 for what we got. Old fraying lounge suite in foyer. Holes in the ceiling.

location beachfront view customer service was good suite was clean spacious and tidy complimentary wine for inconvenience of spa

parking facility was loose gravel spa was luke warm when wanted to use at night. didn’t heat up til next morning but stillness able to use. air conditioner control.

Location close to the beach and the size of the unit was great.

The shower had leaked out the bathroom door to the carpet and so there was a large damp patch which never dried in the time we were there. There seemed to be staffing issues on reception. There was a sign advising reception was taking a short break and would be back in 10 mins but it was much longer than that as I came back later than 10 mins and it wasn't manned so I went away and came back again after another 10 mins and it still wasn't manned. I ended up waiting in the lobby for another 10 mins until finally someone arrived. Another time reception was just completely closed with a sign advising as such for that day.

The staff had turned the heater on and the heated blanket. Front of the house was very welcoming

The room was pretty dated and half the lights didnt seem to work.. The bathroom seemed to have been half renovated which made it look more dated in my opinion

The venue love it in Taipa

Nil