Location

They took a booking for breakfast at 9:45am , when we got there the restaurant was full of people , and all the hot food had run out . People were arguing with staff and people were walking away with no food . The apartment we stayed in was outdated , needs a freshen up , no carpet or rug in the lounge , felt very cold . The rangehood exhaust in the cupboard is not connected and it just sucks up the stream and fumes from cooking into the cupboard. Twice the smoke alarm went off .

The location was great, friend’s loved the option of three pools, tennis courts, golf etc…. Rooms were outdated but beds were super comfortable.

Breakfast buffet cold. Need fresh, hot food guys!

The location was nice.

The room was a bit outdated and patched up to make it look nice. The sliding door wouldn’t close. ( safety issue ) The other windows at the balcony wouldn’t close. ( again safety issue ) The pool was closed due to maintenance. When pointed it out at check out all we heard, “sorry for the inconvenience “ well an apology is not good enough and for $413 a night I expect a little more for a Pullman Hotel!! The breakfast was a disappointment all together. The service was very unorganised. Waited long for our eggs….had to offer the coffees again. For $35 p.p. not good enough.

In a great location, close to the beach and lots of amenities. Bed was super comfortable and it was quiet.

We were charged for the room three times and took a number of days for the funds to be returned. The room smelt of the previous occupants body odour and the bathroom shower shelf was broken and half hanging off the wall so couldn’t be used whilst in the shower.

Nice relaxed place. Breakfast was good too. Facilities like tennis, pool and golf were amazing. Even the villa was beautiful. Very spacious

Heater was not working in our room. We had to call someone to get it fixed. Next night, again it was not working and it was cold. No one was there to fix it. Also, the phone inside the room was not working, everytime we wanted something, we had to drive and go to the reception, which was a bit annoying.

Had a restaurant

Thought the rooms were bland and boring. No welcome feel about the room

Absolutely amazing

Smell in the bathroom dirty drain

Breakfast was filing and scrumptious. The lady that checked us in was so lovely. The villa had plenty of room and all the amenities we needed. Beautiful grounds and such a peaceful and wonderful detaway for my birthday.

The housekeeping was a bit slack glasses were dirty and cupboards had a layer of dust. But otherwise everything else was clean.

Every thing was beautiful

Nothing

The pool was nice, but not heated the beach was nice and close.

The room was outdated cracked basin dirty marks all over the walls, stains on the curtains, and obviously had not been cleaned as there was hair all over the bathroom. The fine dining was not fine dining I could get a better meal from your average pub meal. The stuff were rude

location location location (as an avid golfer)

rooms a little dated . linen wasn’t up to scratch

Not much

The fact we were not advised that most of the Facilities were closed during our Stay and the Golf charge was taken in advance, with no refund if the weather was inclement! The price was not reduced due to the three amenitioes not being open - The SPA, The indoor Pool and the Gym! On checking out I was charged for treatment in the SPA which was not even open due to renovation, meaning I had to drive to a suitable Spa venue elsewhere.

personal beach, golf course, restaurant and bar, gym facilities

nothing to mention

Breakfast was good Restaurant was good Bonus magic show for kids was great Location good and so close to Sydney

Pool a little cool Insufficent parking

Breakfast area was wonderful, room service was great.

We have been charged twice for our one nights accommodation. waiting to see if someone notices before i kick up a stink.

I liked the accommodation set up which was in an independent two storey unit. The breakfast was good and I was able to cater for my dietary requirements. Especially enjoyed the ability to select low sugar products (low GI) for breakfast. Staff were helpful. The grounds were restful.

It was a pity that the Facility suffered a unexpected long water disruption which was inconvenient not just for me but for all guests. This was outside the control of staff, however staff need to advise guests early when these situations develop. This did not happen on this occasion. Cleanliness of the unit was superficial. I think there needs to be more oversight by Management and probably greater training of staff not just in cleaning but also reporting back to management that a more intense cleaning is required. Do management make regular checks of the units? It was also disappointing that the bath in the unit leaked through the floor and wet the carpet on the ground floor. As this had occur previously (so I was advised) it was obvious that the plumber had not identified the cause of the problem.

Breakfast very good

Good to have a road sign to guide to turn in from highway especially for traveling from The Entrance direction, as it is a busy road

The location of our room was backed up onto the lagoon pool, which was beautiful. Despite the weather we went for a swim at 5pm and the water was nice.

Not enough parking at your Villa. Should cater for atleast 2 cars.

Pullman Magenta Shores Resort, is central located and has something for the whole family to do. Mum can play a round of golf, dad can enjoy the spa and the children can swim. The villas are spacious, bright and airy.

A few tweaks and this would be the perfect place to holiday for families. A tv in the second bedroom, the room is setup for a tv but doesn't have one. The master room has one and the other tv is located downstairs. With young children and 15 steps between you it's not practical nor safe. The tvs are digital not smart, finding a channel and program is not for the faint hearted. The villas don't have a sheet with the room service or spa menu. Understandable the gentleman didn't like reading to me the room service menu. Room service menu does not include a children menu or options for children except chips. The kitchen needs bowls that are big enough for cereal or pasta. There is bowls but they are finger or sauce bowls very small. A cutting knife would be useful as there is one large serrated bread knife. Wifi don't even try to connect it does not work. It might be handy for the staff to go in to the villa and role play been the guest and how would they use the space. It is currently aesthetics over functionality. It is a 5 star resort as they meet the essential criteria, I believe those stars are based on the amenities provided and the space of the villas.

Beds were extra comfortable and it was a great layout. Great proximity to pool which was so beautiful.

Couldn’t connect to wifi. Had to try and join the Accor account but as I didn’t have wifi On my iPad I couldn’t see the email from them. Didn’t matter really as everything else wonderful.

The exceptional service from staff. Especially Lachlan at the reception.

Sauna to be working as it’s out of order.

The facilities in this holiday resort is great! Excellent for family with large pool, and the beautiful beach near by. Will definitely come to visit again!

All perfect