The room

The buffet breakfast was poor and the coffee attendant was rude and didn't care about customer service. 25 minutes for a decent coffee was acceptable when he was busy just talking to his mates

Good peeps

Aircon was noisy...

It was amazing

The only thing wrong was our in-room phone didn’t work so I just used my cell phone to order our room service - no big deal at all

lifts

booking said room had hot tub, it didn't, share spa facility was closed

Nice clean hotel room.

All was ok.

Rooms were lovely and complimentary bubbles a good extra. Buffet breakfast was lovely

The rooms were clean. It’s very handy to the waterfront and beehive and train station and a short walk to Te Papa

The pool could have been warmer

The room was beautiful and clean, very comfy beds and nice size tv!! Buffet breakfast was an added bonus to our stay!

Would have been a 10/10 if the hot tub was available. Will make sure to bring cookware with me next time! Water coolers were left empty for the duration of our stay.

Location perfect

TV did not always work and air conditioning didn’t work

the half view of the sea was nice.

what the HECK is up with the frosted glass wall that separates the room from the bathroom !!!!!! I didn’t enjoy watching the silhouette of my husband using the toilet very enjoyable. Seriously?? the most insane thing I’ve experienced in a hotel that cost over $400 for the night. also we ordered 4 bottles of water, took two reminder phone calls and when the room server showed up, she only had 1 bottle and told us the hotel had run out of water…what the ?!?!? No parking when you check in, had to drive around the block multiple times until the bizarre loading bay was free on the road side. Won’t be rebooking here.

best location, good breakfast, nice staff.

Room service should be in the morning.

Everything was excellent and exceptional was really a great experience

The comfortable bed and nice bathroom

The dim lighting made it hard to work

The staff were very helpful, especially when the chrome casting was not working on the TV. Liked the distillery products in the shower. Room was comfy. Enjoyed the pool and the sauna

Wondered when they will reinstate the spa pool? Breakfast buffet was a bit average. Not much fresh fruit and the baked beans were a bit weird tasting. Like they had made their own or something.

Breakfast Sunday morning was a shocker, coffee machines out of order, staff wanted to charge me $5 for one from another machine. No tables. Bath had chips in it, room was meant to be a superior definitely wasn't.

Hotel was fantastic. Nz not so much. Very dangerous, lots of people abusing others, lots of violence seen and street fighting. Lots of abuse towards people at any time of day.

Very dangerous, lots of people abusing others, lots of violence seen and street fighting. Lots of abuse towards people at any time of day.

Delicious breakfast, fast service

N/A

Beds and showers

Pool was cold Kids running around late night Sauna was accompanied by kids Spa not going and not advertised as that was the reason I booked this room No kitchen pans or utensils

Comfy bed, spacious room with city and harbour views.

Very happy that could cater for celiacs at breakfast time.

Pitty spa wasn’t operational

Great location

Spa pool was out of order, no car parks, aircon didn’t work, “city view” wasn’t the greatest, buffet breakfast wasn’t very fresh (bacon, sausages, crepes all dry and had been sitting awhile) when we went down to eat at 7am.

the mirror had a cool anti fog feature

glass wall/window between the bathroom and bed areas, staff weren’t overly helpful, breakfast wasn’t great

Best hotel Nice staff Comfy beds

No room in the carpark